About this role
Job summary
The Gloucestershire Respiratory Service is looking for an enthusiastic innovative administrator to join our team. Working from our base in Southgate Moorings Gloucester the successful candidate will provide administrative and clerical support for the service. You will need to have drive and energy with the ability to work both within a team and autonomously. You will have excellent communication skills and ability to efficiently record information.
The role is varied and challenging requiring a wide range of clerical skills and is suitable for someone with previous administration experience. A compassionate and confident telephone manner is required as you will be the first point of contact for patients, carers and healthcare professionals telephoning into the service. You will require a flexible approach to working in a service which regularly changes, with adaptable attitude to meet the requirements of service users while keeping calm under pressure.
Main duties of the job
Provide a full range of general administration tasks:
- photocopying
- booking appointments
- answering the telephone to patients and other HCP's
- stock control and ordering
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description
Job responsibilities
- Effectively using local computer software SystmOne and other computer programmes on a daily basis. Maintaining efficient and organised electronic filing systems.
- Managing the Respiratory Telephone line, takings calls from health care professionals, patients and carers and ensure the information is passed on appropriately, either verbally or via the department message system.
- Receiving referrals from health care professionals (including GP and Hospital consultants), register on SystmOne and liaise with clinical respiratory staff accordingly
- Undertaking the booking appointments for patients process to book patient appointments, adding them to clinics and onto ledger.
- Opening and distributing incoming mail and deliveries
- To undertake identified training as necessary
- To raise electronic orders for equipment, check and maintain stock of clinical supplies.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application
Person Specification
Qualifications
Essential
- Recognised administration qualification or equivalent experience
- GCSE or Level 2 functional skills in Maths and English, or equivalent
Experience
Essential
- Experience in a customer-facing role
- Experience of prioritising multiple tasks
Desirable
- Experience in working as part of a team
- Experience in a Health or Social Care role
Other
Essential
- Able to travel to office base in Gloucester
Desirable
- Familiar with using Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Address
Southgate Moorings
2 Kimbrose Way
Gloucester
GL1 2DB
United Kingdom
Employer's website
https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)