About this role
Job summary
NHS South West London ICB is seeking a motivated and organised Personal Health Budget (PHB) Support Officer to join our growing PHB team.
This is an exciting opportunity to support the delivery of Personal Health Budgets across South West London within the All Age Continuing Care Team (AACC), helping people to have greater choice, control and flexibility over how their health and wellbeing needs are met.
As part of the PHB team, you will provide high quality administrative, coordination and customer support, working closely with clinicians, finance colleagues, brokerage providers and people receiving Personal Health Budgets. You will also undertake regular financial audits, maintain accurate records and ensure compliance with NHS policies and governance requirements.
We are looking for someone with excellent organisational, communication and customer service skills, strong attention to detail and experience using Microsoft Office applications. Knowledge of Personal Health Budgets or NHS Continuing Care is desirable but not essential, as training will be provided.
If you are passionate about delivering high-quality administrative support and making a positive difference to people's lives, we would love to hear from you.
Main duties of the job
To support the implementation of the Personal Health Budget agenda across All Age Continuing Care (AACC), through delivery of efficient and effective programme administrative and data management processes and procedures
Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required
Undertake detailed financial audits of PHB direct payment packages, investigating and where possible, resolving anomalies and developing reporting processes to enable all audit outcomes to be reported to senior management
Ensure PHB documentation meets the requirements of the NHS Continuing Healthcare National Framework, PHB guidance and local SWL policy
Support the administration of direct payments, notional budgets, and third party arrangements, ensuring correct set up and management
Monitor PHB expenditure against agreed budget and escalate concerns regarding overspend, underspend or irregular activity.
Liaise with SWL ICB Finance, Commissioning teams and Providers to support payment processing, reconciliations and audits.
Assist with financial forecasting and reporting for PHB activity across the SWL footprint
For a full list of duties and responsibilities, please refer to the Job Description
About us
The core purpose of SWL ICB is to improve the health of our population and ensure access to consistently high-quality services. Overseeing a budget of £4.3bn we hold accountability for ensuring the best use of the health budget for SW London's population in order to improve health and healthcare, both now and in the future.
The core responsibilities of an ICB are to:
Improve outcomes in population health and healthcare.
Tackle inequalities in outcomes, experience and access.
Enhance productivity and value for money; and
Support broader social and economic development in their area
The ICB provides system leadership for population health, setting the evidence base and long-term population health strategy. We work as healthcare payers to deliver this, maximising the value that can be created from the available resources. This involves investing in, purchasing and evaluating the range of services and pathways required to ensure access to high quality care, in order to improve outcomes and reduce inequalities within South West London.
Job description
Job responsibilities
Act as a key administrative contact for individuals, families, careproviders, support organisations, Local Authority partners and internalICB colleagues for all PHB enquires.
Provide clear, consistent information about PHB processes, paymentarrangements, and review requirements of all PHBs as per the NationalFramework.
Work collaboratively with all stakeholders including CHC Nurses,Commissioners, Social Care colleagues, and borough teamsacross Southwest London.
In the absence of the PHB Programme Lead urgent matters should beescalated to Senior staff as appropriate.
Managing communication via telephone calls and responding to emailsin a professional and courteous manner, ensuring as much information,guidance and help is given as is possible.
Please refer to the Job Description for full details.
Person Specification
Qualifications
Essential
- Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.
- Functional literacy and numeracy level 3/GCSE grade A-C/9-4 or equivalent including English language and Mathematics.
- Trained in a range of systems/IT applications relevant to the role e.g., Microsoft Office, clinical systems.
Desirable
- Knowledge of financial administration and payment processes, including reconciliations or formal training in this area.
Experience needed - general or specific
Essential
- Experience supporting Personal Health Budgets and/or NHS Continuing Healthcare
- Knowledge of commissioning or integrated care systems
- Awareness of NHS governance, audit, and assurance requirements
- Experience of working in a complex, multidisciplinary environment
- Experience of working in a health or social care environment
- Experience of dealing with difficult situations
- Minimum of 2 years' experience working in a busy administrative/finance environment and working with a range of computerised data systems
- Experience of working to tight deadlines and managing own time
Skill and Ability
Essential
- Experience handling confidential and sensitive information appropriately
- Strong organisational skills with the ability to manage competing priorities
- Excellent IT skills including advanced use of Microsoft Office
- Evidence of effective planning and time management
- Ability to prioritise tasks, seeking guidance as required
- Excellent organisational skills
- Confident communicator with service users, Professionals, and Providers
- Able to deal with individuals at all levels and in challenging situations
What the service user expects from the post holder
Essential
- Understanding of confidentiality
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary
- Demonstrates commitment to NHS and organisational values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South West London Integrated Care Board
Address
120 the Broadway
Wimbledon
SW191RH
United Kingdom
Employer's website
https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)