About this role
Job summary
Are you looking to kick start your career in Administration? Are you looking to join an organisation where you feel rewarded for the work you do every day? We are looking for an Administration Support Officer to join our team! You will join our MSK team, supporting patients to optimise their experience.
Main duties of the job
You will support optimisation of clinical diaries through following the administrative standard operating procedures. This will include:
- Answering calls
- Responding to patient queries
- Booking appointments
- Sending out appropriate patient communication
- Registering referrals.
You will be required to work in our electronic notes system (EMIS) and your role will involve adding appropriate documentation to patient records.
Depending on service need, you may also cover reception duties which will include meeting and greeting patients and visitors.
Other responsibilities may include ordering stationery and supplies, being a fire warden, and making room bookings.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality! We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices. Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Job description
Job responsibilities
Please see the job description and person specification attached for further information on the role.
Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.
If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.
Please use your 'Supporting Information' to demonstrate and provide evidence in how you meet the Person Specification below.
Person Specification
Experience
Essential
- Administration experience in a customer/client envrionment
- Ability to liaise confidently and professionally face to face and over the telephone with a variety of people
- Attention to detail when typing, filing and inputting data on computer data base
- Experience of working in an office environment dealing with correspondence, filing, photocopying and routine administrative work
- Familiar in the use of Microsoft Packages (Word, Excel, Access) and Outlook Emails
Desirable
- Experience working in a health/social care or service oriented organisation
Qualifications
Essential
- GCSE Maths and English
Desirable
- Previous administration experience relative to the post
- NVQ in Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sirona care & health CIC
Address
Hampton House
St Michaels Hill, Cotham
Bristol
BS6 6AU
United Kingdom
Employer's website
https://www.sirona-cic.org.uk/ (Opens in a new tab)