About this role
Job summary
Are you an experienced Medical Receptionist looking for your next opportunity within a friendly, supportive, and forward-thinking GP practice?
The Dunstan Partnership is seeking an enthusiastic, professional and compassionate Medical Receptionist to join our exceptional team on a 12-month fixed-term contract covering maternity leave.
As the first point of contact for our patients, you will play a vital role in delivering outstanding customer service and ensuring patients receive the right care, at the right time, from the right clinician. We are looking for someone who thrives in a busy environment, enjoys helping people, and can confidently manage a variety of administrative and reception duties whilst maintaining professionalism and empathy.
This is an exciting opportunity to join a well-established GP Training Practice operating from a modern, purpose-built Health Centre with excellent facilities. You'll be supported by a highly experienced multidisciplinary team who are committed to providing excellent patient care and fostering a positive workplace culture.
Due to the nature of this role, previous GP practice reception experience is essential.
Main duties of the job
The successful candidate will
- Welcome patients in a professional, friendly and compassionate manner.
- Manage a busy reception desk and telephone system.
- Book, amend and cancel appointments efficiently.
- Navigate patients to the most appropriate clinician or service.
- Process incoming and outgoing clinical correspondence.
- Handle patient queries and requests sensitively and confidentially.
- Support clinicians and the wider multidisciplinary team with administrative tasks.
- Maintain accurate patient records using clinical systems.
- Follow practice policies, procedures and confidentiality requirements.
- Work collaboratively as part of a supportive reception and administration team.
- Contribute to ensuring every patient receives an efficient and positive experience.
On their designated working days, the post holder must be available to work at any time between 8:00am and 6:30pm, regardless of their usual working pattern or scheduled hours, in order to provide cover for annual leave, sickness absence, and other service needs as required.
About us
The Dunstan Partnership is a large, progressive GP Training Practice serving the Bolton community from a modern Health Centre.
We pride ourselves on delivering high-quality patient care whilst creating a supportive, respectful and enjoyable working environment for our staff. Our team consists of GPs, Advanced Clinical Practitioners, Nurses, Pharmacists, Physician Associates, Social Prescribers, Administrators and Reception Staff who work closely together to provide excellent patient services.
We believe in investing in our people, encouraging personal development, recognising achievement and supporting staff wellbeing.
If you are looking for a role where you can truly make a difference to patients whilst working within a friendly and welcoming team, we would love to hear from you.
Job description
Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Operate the Practice appointment system using the Practice Script
- Process face to face, telephone and e-requests for appointments and home visits.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct clinician / service
- Initiate contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on the Practice EMIS WEB clinical system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- As a Data Processor, Input data into patients healthcare records as necessary, using SNOMED coding on the EMIS Clinical System.
- Direct requests for information, i.e., Subject Access Requests, insurance/solicitors letters and DVLA forms to the administrative team
- Chaperone patients when requested to do so (trained staff only)
- Manage all queries as necessary in an efficient and polite manner
- Respond to requests for test results according to practice protocol
- Advise patients of relevant charges for private documentation / medical reports and examinations, accept payments, log the payments and issue receipts.
- Provide back office and reception support as part of the staff duty rota.
- Carry out system searches as requested
- Summarise medical records as and when required, in line with the Practice Notes Summarising Policy.
- Maintain a clean, tidy, effective working area at all times
- Ensure all reception processes and procedures are maintained and adhered to.
- Support the Front Desk Receptionist to monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as required
- Scan documents from hospitals and other sources and direct them appropriately, either to the GPs or into the patients health records, according to the practice scanning protocol and procedure
- Undertake Clinical Correspondence checks and actions according to the Practice protocol
- Operate the e-referral process as part of the staff duty rota
- Action incoming emails and correspondence as necessary
- Ensure your e-mails are read and actioned daily
- Support administrative staff, providing cover during staff absences
- Complete opening and closing procedures in accordance with the duty rota
- Take the post to the post office and replenish kitchen stock as part of the staff duty rota.
- Use nhs.net e-mail as the mode of communication within the Practice environment.
- Support the Practice in the management of repeat prescriptions, ensuring they are processed accurately and efficiently and directing enquiries regarding repeat medication to the Pharmacist and Pharmacy Technician as necessary and according to the Practice Processes
- As part of your personal development programme , ensure you are up to date with mandatory training
- Support the Practice with its Safeguarding Processes
- Adhere to the Practice Information Governance and Confidentiality policies and processes.
- Any other delegated duties appropriate to the post
Person Specification
Skills
Essential
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Ability to follow policies and procedures.
- Competent in the use of Office & Outlook.
- Effective time management (planning and organising).
- Ability to work as part of a team member and autonomously.
- Good interpersonal skills.
- Problem solving and analytical skills.
Desirable
- Experience using EMIS Web Clinical System.
Experience
Essential
- Experience of working a GP Practice.
- Experience of working with the general public.
- Experience of administrative and IT duties.
Personal Qualities
Essential
- Polite and confident.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- High levels of integrity and loyalty.
Qualifications
Essential
- Educated to GCSE level or equivalent.
- GCSE Mathematics and English (C or above).
Desirable
- AMSPAR Receptionist Qualification.
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Dunstan Partnership
Address
Breightmet Health Centre
Breightmet Fold Lane
Bolton
Greater Manchester
BL2 6NT
United Kingdom
Employer's website
https://www.thedunstanpartnership.co.uk/ (Opens in a new tab)