About this role
Job summary
We are looking for an enthusiastic flexible and reliable care navigator to join our forward thinking, friendly team. This is a varied and interesting role at the forefront of providing excellent customer service to our patients. Must be available to workMonday 08:00 17:00, Tuesday 13:00 18:30 and Thursday 13:00 17:00.
The purpose of the role is to:
Meet and greet patients and manage the through put of patients on behalf of the Practice; to manage as appropriate the appointment for all clinical staff either face to face or by telephone.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors via the telephone and in person.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
- Opening up / locking up of the Practice premises in accordance with Practice protocols.
- Maintaining and monitoring the practice appointments system by managing patient calls appropriately
- Signposting patients to other more suitable services as appropriate
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and external agencies as requested by members of the Primary Health Care Team
- To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
- Taking messages and passing on information
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
About us
We are located within a modern building in the village of Westbury on Trym and serve a varied patient population. We support and encourage all our staff to develop within their roles and believe in a good work life balance. You will be working alongside a strong team of doctors, nurses, allied healthcare professionals, student doctors and nurses and a dedicated administrative team, all of whom pride themselves in providing high quality patient care.
The care navigator team is pivotal to the service we provide and is an essential role in the practice, providing the first point of contact for our patients.
Job description
Job responsibilities
Our care navigator team spend a good percentage of their time on the telephone, so a good telephone manner and enjoyment of telephone contact is essential. You will ideally have some experience in primary care or customer service, however full training and support is available for the right applicant. You must have excellent verbal and written English, be IT literate, and enjoy working with people.
18 hours worked per week Monday 08:00 - 17:00, Tuesday 13:00 - 18:30 and Thursday 13:00 - 17:00. Additional hours will be available to provide cover as well as the possibility of occasional Saturday mornings.
Person Specification
Experience
Essential
- Essential criteria
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westbury on Trym Primary Care Centre
Address
Westbury Hill
Bristol
BS9 3AA
United Kingdom
Employer's website
http://www.westburysurgery.co.uk/ (Opens in a new tab)