About this role
Job summary
We are seeking an enthusiastic, reliable, and compassionate Healthcare Assistant to join our nursing team for 20 hours per week. Working under the supervision of our Practice Nurses and GPs, you will play a vital role in running routine clinics, supporting preventative healthcare, and ensuring a welcoming experience for our patients.
Please Note: We will only contact shortlisted applicants
Main duties of the job
- Clinical Duties: Perform venepuncture (phlebotomy), ECGs, blood pressure monitoring, height/weight/BMI checks, and urinalysis.
- Health Checks & Chronic Disease Support: Conduct NHS Health Checks, new patient registrations, and routine diabetic foot checks.
- Wound Care & Vaccinations: Undertake simple wound dressings, suture/clip removal, and administer seasonal vaccinations (e.g., flu, B12, pneumonia) under Patient Specific Directions (PSDs) once trained/competent.
- Clinical Support: Act as a patient chaperone when required, restock clinical rooms, and manage specimen handling and cold-chain fridge monitoring.
- Administration: Accurately record patient consultations and test results using EMIS
About us
Rosemead Surgery is a friendly, supportive, and well-established GP surgery caring for approximately 7,500 patients. We pride ourselves on delivering high-quality, patient-centred care within a collaborative multidisciplinary team of GPs, Practice Nurses, Clinical Pharmacists, and administrative staff
Job description
Job responsibilities
Job Summary
Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.
They will act as a focal point of communication between patients, doctors, nurses, and other members of the primary health care team in GP Practice.
The HCA will work under the direct supervision of a Nurse and/or Doctor and will comply with Guidelines and Protocols always.
Job Responsibilities
New patient health checks including measuring height, weight, and dip-testing urine samples
Wound care simple and complex.
Some Chronic disease reviews (after in house training)
FeNO Testing
INR (after in house training)
ECG Testing & recording
Phlebotomy
To maintain accurate clinical records in conjunction with extant legislation
Adult vaccination programmes and Child Nasal Flu (under PSD only)
Blood pressure monitoring
Chaperoning duties
Processing and management of laboratory samples requested by GPs/nurses
Vaccine/cold chain storage, monitoring, and recording
Clearing and re-stocking consulting rooms
Checking emergency equipment (defibrillator, oxygen, and emergency box)
Checking medical equipment
Re-stocking first aid boxes
Ordering supplies from pathology lab (including equipment for blood, urine, and stool tests)
Assisting in the assessment and surveillance of patients health and well-being
Helping to raise awareness of health and well-being and how it can be promoted.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Special Requirements for the Post
An understanding, acceptance, and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense, and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations.
An understanding and acceptance of ones capabilities and awareness of own limitations.
Ability to work without direct supervision and determine own workload priorities.
Basic keyboard and computer skills.
Experience of Clinical Systems
Flexibility of working hours.
Excellent communication skills.
Health & Safety
The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, and storage.
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability, and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, andimplementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness, and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage, and disposal.
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of workspace standards
Waste management including collection, handling, segregation, container management, storage, and collection.
Spillage control procedures, management, and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Person Specification
Experience
Essential
- Working knowledge of EMIS Clinical System
- Understanding of personal care and dignity for patients
- Experience of working with a GP Practice in the capacity of an HCA
- Basic record keeping and updating care plans.
- Clear verbal and listening skills with ability to communicate empathy, tact and patience with patients and families.
- Ability to take clinical observations (blood pressure, temperature, pulse), blood glucose monitoring, ECGs, and wound dressings.
- Willingness to work flexibly to cover staff sickness/holidays.
- Ability to work well under supervision of a Registered Nurse while also using initiative when required.
- Calm attitude under pressure or in emotionally demanding situations.
Desirable
- Experience of working within a Health Care setting
Qualifications
Essential
- Level 3 Diploma in Clinical Healthcare Support or NVQ equivalent
- Functional Skills or GCSE in English and Maths
Desirable
- Level 2 Diploma in Clinical Healthcare Support or NVQ equivalent
- Working knowledge of EMIS Clinical System
- Understanding of personal care and dignity for patients
- Experience of working with a GP Practice in the capacity of an HCA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rosemead Surgery
Address
Ray Park Avenue
Maidenhead
Berkshire
SL6 8DS
United Kingdom
Employer's website
http://www.rosemeadsurgery.nhs.uk/ (Opens in a new tab)