About this role
Job summary
An opportunity has arisen for a position within the Emergency Department ( ED) as a Patient Co Ordinator joining our supportive and friendly team. This vacancy will involve working a shift pattern covering a variety of shifts to include days, nights, evenings and weekends. We are looking for an individual who is flexible and has excellent interpersonal skills with the ability to work under pressure in an extremely busy department and consistently work to a high standard of efficiency. Previous ED experience is not essential as full training will be given.
Main duties of the job
The Post Holder is responsible for updating Careflow so that the system accurately shows the position of the Department .
Track patients through the Department and remove patients from the computer system in a timely manner.
Communicate with all levels of hospital staff , outside agencies and members of the public in a professional and effective manner
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Job description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person Specification
Qualifications
Essential
- good standard of education to GCSE level or equivalent including numeracy and literacy skills
- NVQ level 3 in Health and Social Care or relevant hospital experience
knowledge and experience
Essential
- experience of team working
- knowledge of administrative procedures
- knowledge of GDPR (data protection) and how to apply
Desirable
- experience of working in Emergency Dept
- good working knowledge of hospital systems including Medway
skills
Essential
- demonstrate ability to use own initiative
- able to work under pressure
- able to communicate effectively with colleagues, service users and their families/carers
Desirable
- able to escalate issues of concern to senior members of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Kettering General Hospital NHS Foundation Trust
Address
University Hospitals of Northamptonshire
Kettering
NN16 8UZ
United Kingdom
Employer's website
https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)