About this role
Job summary
We are looking to recruit a friendly and professional individual to join our reception / administration team at Valentine Medical Centre.
They will provide an efficient, friendly and professional reception / administration service for patients and visitors, supporting the clinical team in the delivery of safe, high quality primary care.
Main duties of the job
Provide a comprehensive reception and administration service to support the clinical team in the delivery of excellent primary care services.
About us
We are a well established, friendly practice with a patient population of approximately 10700. Extensive clinical team of Doctors, doctors in training, Practice Nurses, PA's, HCA, Pharmacist and Focused Care Practitioners. All supported by a friendly and professions adminsiutration team.
Job description
Job responsibilities
Provide a comprehensive reception and administration service for all aspects of the practice.
This includes but not limited to:
Handling all appropriate reception and administration telephone calls, booking, amending and cancelling appointments .
Signpost patients to the most appropriate service (e.g. GP, nurse, pharmacist, , selfcare resources, physio, pharmacist) in accordance with practice protocols.
Manage online requests, ensuring they are processed and allocated according to practice procedures.
Deal with patient queries regarding prescriptions, test results, referrals and general enquiries, within the limits of the role and following practice guidance.
Supporting the clinical team in the delivery of specific clinics and patient initiatives.
General
- Observe health and safety guidelines at all times
- Participate in any training programme implemented by the Practice
- Any other reasonable duties as necessary
Person Specification
Qualifications
Essential
- Good level of overall education.
Experience
Desirable
- Experience of working in a GP practice
IT Skills
Essential
- Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Valentine Medical Centre
Address
Valentine Medical Centre
2 Smethurst Street
Manchester
M9 8PP
United Kingdom
Employer's website
https://www.valentinemedicalcentre.co.uk/ (Opens in a new tab)