About this role
Job summary
The main purpose of the role is to provide a full and confidential reception and administrative service. The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors. The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries. They will provide Reception/Administrative support to other areas within the radiotherapy service at The Christie at Salford.
The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
See job description for further information.
please note this is a part time role at 22.5 hours over 3 days, Wednesday - Friday
Main duties of the job
Communication Skills:
o Ensuring accurate recording/input of treatment and planning datao Organising and scheduling patient appointmentso Greeting and escorting patientso Assisting patients with appointment queries
Knowledge, training and experience:
o Problem solving & forward thinkingo Uses knowledge of integrated clinical information systems for collating data and adding referralso Data input and radiotherapy completion taskso Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Personal Skills:
o Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Other Responsibilities:
o Is responsible for stock control in areas of worko Is responsible for the production and processing of all relevant completion letters following a patient's treatmento Creation of Follow up appointments on treatment completion
Effort:
o Patient transfero Manual handling tasks as required
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description
Job responsibilities
Communication Skills
Meet and greet patients attending the Radiotherapy department, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance. Exchange information with patients and staff, both verbally and in written format Communicate information between departments internally and external.
Knowledge, training and experience
Access patients demographic details on Medway and amend as necessary. Enter patient onto the Medway appointment system Provide comprehensive advice to patients/relatives regarding appointments. Track patient case notes in Medway system. Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management. Liaise with other members of staff regarding case notes and patient visits Resolves issues arising in own role, such as cancellation of patient appointments Uses own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff.
Work in Medway system, requiring standard keyboard skills Use of office equipment including PCs, fax machines, and phones. Maintain patient confidentiality at all times Follow all relevant policies and legislation. The post-holder is expected to follow all relevant protocols, and standard practice. Work collaboratively with colleagues to ensure policies are adhered to. Undertakes surveys/audits as necessary to own work. Manager is available as point of reference for any queries and will meet regularly.
Planning and Organisation
Use own initiative to solve problems referring to manager as necessary. Book patient transport where applicable and deals with transport queries Booking and scheduling of physiotherapy and complimentary therapy and support services on site Plan and organise own time and workload activity with prioritisation Record all data in an accurate and timely manner. The post holder will be expected undergo relevant training and to take an active role in own personal development. The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.
Patient Care
Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.
Freedom to Act
Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.
Working Conditions
Working hours must be flexible to the needs of the service, this may include working weekends. Expected to participate in all shift patterns
Teaching/Training
Attends all relevant mandatory training courses Maintains own personal development Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required. Assists in the training and/or orientation of clinical support worker in reception/admin tasks and any other students. Required to demonstrate tasks and duties to new and less experienced members of the team.
This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer.
Person Specification
Qualifications
Essential
- Good standard level of Education
Experience
Essential
- Experience of working in a customer service or patient related environment
- Experience of undertaking administrative duties
Desirable
- Experience of working in a clinical environment within the NHS
- Experience of using multiple healthcare IT systems
Skills
Essential
- Ability to communicate effectively
- Customer/patient care skills
- Able to work using own initiative, following instructions from a registered health professional and line management
- Excellent organisational skills
Knowledge
Essential
- Knowledge of patient information /recording systems
- IT literate
Desirable
- Knowledge of Microsoft Office applications
Values
Essential
- Ability to demonstrate the organisational values and behaviours
Other
Essential
- Able to work flexibly
- Empathetic and caring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
Radiotherapy Salford - E00081
Salford
M6 8HD
United Kingdom
Employer's website
https://www.christie.nhs.uk/ (Opens in a new tab)