About this role
Job summary
At Parish Fields Practice, we are committed to providing outstanding patient care whilst supporting our clinical team to work efficiently and effectively. We are seeking an enthusiastic and motivated General Practice Assistant (GPA) to join our friendly and supportive team.
This is an exciting opportunity for someone who enjoys both patient-facing clinical work and administration. The role combines practical healthcare duties with care navigation, reception support and clinical administration, making it a varied and rewarding position within our practice.
Main duties of the job
Clinical Responsibilities
Working under appropriate supervision and following competency assessment, you will:
- Undertake venepuncture (phlebotomy).
- Carry out NHS Health Checks.
- Record clinical observations
- Perform urine dipstick testing and accurately record results.
- Prepare patients prior to appointments.
- Assist with specimen handling and processing.
- Chaperone patients when required.
- Support chronic disease monitoring and recall programmes.
- Promote healthy lifestyle choices and patient wellbeing.
- Prepare consulting rooms and maintain clinical equipment.
Care Navigation & Reception Support
- Welcome and assist patients accessing practice services.
- Book, amend and manage appointments.
- Direct patients to the most appropriate clinician or service.
- Signpost patients to NHS and community services.
- Handle telephone and face-to-face enquiries professionally.
- Support reception during busy periods.
- Assist with patient recalls and invitations.
Administrative Responsibilities
- Process incoming clinical correspondence.
- Scan and attach documents to patient records.
- Undertake clinical coding following training.
- Support workflow management and document processing.
- Arrange follow-up appointments and referrals.
- Maintain accurate and confidential patient records.
- Assist clinicians with administrative tasks and patient-related documentation.
The GPA programme specifically identifies appointment management, coding, managing clinical correspondence and supporting referrals as core components of the role.
About us
At Parish Fields Practice, we pride ourselves on being a welcoming, supportive and forward-thinking team. We recognise that our greatest asset is our people, and we are committed to creating a positive working environment where everyone feels valued, respected and supported.
We have a strong culture of teamwork, with our clinical, reception and administrative teams working closely together to provide the highest standard of care for our patients. Collaboration is at the heart of what we do, and colleagues are always willing to support one another, share knowledge and work together to achieve the best outcomes.
We are passionate about staff wellbeing and have a dedicated Wellbeing Lead who organises regular wellbeing initiatives, social events and team-building activities throughout the year. From team outings and celebration events to wellbeing campaigns and staff engagement activities.
Benefits of Working with Us
- NHS Pension Scheme
- Supportive and inclusive team culture
- Dedicated Wellbeing Lead and wellbeing programme
- Regular team-building activities and social events
- Ongoing training and career development opportunities
- Opportunities to develop both clinical and administrative skills
- Supportive leadership team with an open-door approach
At Parish Fields you'll be joining more than just a workplace; you'll become part of a team that genuinely cares about its patients, its community and each other.
Job description
Job responsibilities
The General Practice Assistant (GPA) / Care Navigator will play a key role in supporting the delivery of high-quality patient care within Parish Fields Practice. Working as part of a multidisciplinary team, the post holder will undertake a blend of clinical, administrative and patient-facing responsibilities to support clinicians, improve patient access and contribute to the efficient running of the practice.
The role will involve carrying out a range of delegated clinical duties, supporting patient monitoring and health promotion activities, undertaking administrative tasks associated with patient care, and assisting patients to access the most appropriate services through effective care navigation. The successful candidate will work closely with GPs, nurses, healthcare professionals and the reception team to ensure patients receive a positive and efficient experience.
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- Good IT skills.
- Ability to work independently and as part of a team.
- Commitment to confidentiality and patient care.
- GCSE (or equivalent) English and Maths.
- Willingness to undertake training and competency assessments where required.
Desirable
- Experience working within General Practice or Primary Care/similar environments.
- Experience using clinical online systems such as System One
- Phlebotomy experience or qualification.
- Experience carrying out NHS Health Checks.
- Knowledge of clinical coding.
- Care Navigation experience.
- Understanding of NHS services and patient pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Parish Fields Practice
Address
The Health Centre
Mount Street
Diss
Norfolk
IP22 4WG
United Kingdom
Employer's website
https://www.parishfields.co.uk/ (Opens in a new tab)