About this role
Job summary
Within the Bereavement Offices across Royal Free, Barnet and North Middlesex Hospital sites, the post holder will provide dedicated support to all who contact our services regarding a death at our hospitals. The post holder will communicate in all bereavement-related matters with the bereaved by telephone, virtually or in person. The post requires an individual with excellent communication skills often in challenging situations.
Previous applicants need not apply
Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment
Main duties of the job
To be the first point of contact at the trust for all matters in relation to deceased patients.
To display natural compassion, kindness and guidance to the bereaved
Responsible for the dignified processing of patient deaths, and the support of bereaved relatives who request assistance in a variety of circumstances
To liaise with wards to ensure deceased patients' property is available for collection by relatives via the wards.
To carry out the procedures concerning the return of deceased patient's valuables and money via cashiers' offices.
To liaise with the medical examiner service to ensure accurate coordination of completion of death certificates and/or referral to the Coroner.
To liaise with medical staff on the provision of certificates on the cause of death, cremation forms and other relevant documentation.
Accompanying and supporting relatives to the viewing room / mortuary Provide diverse assistance and advice to families and friends of deceased patients in conjunction with the hospital chaplain
Carry out investigations in the event of patients dying with no known next of kin with the aim of identifying a suitable person to register the death and take responsibility for the funeral arrangements.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Education to a high A-Level
- RSAIII or equivalent in keyboard skills.
Experience
Essential
- Experience of developing and managing own workload whilst at the same time being able to work co-operatively as part of a team
- Demonstrable experience of working in a demanding and unpredictable environment
- Understanding of hospital procedures and policies relating to death and bereavement.
- Appropriate knowledge of medical terms to be used in checking cremation formon correct filling in of medical certificates of death.s and to supply advice to junior doctors
Skills and aptitudes
Essential
- Understanding of certification and legal processes relating to funerals
- Demonstrates understanding of grief and loss and its impact on individuals
- Knowledge of customs of other faiths and ethnic groups surrounding death
- Demonstrates a natural ability to demonstrate compassion and kindness
- Excellent communication skills in person/telephone/virtually/written
- Excellent interpersonal skills required for the sensitive support of the bereaved
- Confident & assertive whilst able to demonstrate empathy and tact
Personal Qualities & attributes
Essential
- Extensive experience of working with distressed and possibly hostile clients
- Seeks out and takes opportunities for improving the service
- Willing and able to take personal responsibility
- Flexible approach to work; adaptable and open to change
- Open and honest; willing/able to reflect and learn
Others
Essential
- Always puts patients and families first
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Cross site
London
NW3 2QG
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)