Community Technician @ East of England Community Health and Care NHS Trust

Job summary

This is an opportunity to work with our Community Nursing teams in the South Norfolk area.

The role will be to visit patients in their own homes, predominantly across the surrounding villages serviced by GP surgeries from Long Stratton, Harleston, Pulham St Mary, Diss, Poringland and Loddon. You will be part of a larger team and therefore some cross cover to support other teams within South Norfolk will occur based upon clinical need. You will visit to address a variety of care needs, for example,venepuncture, capillary blood sampling, observations and ECGs.

Our service works 7 days a week, however this role will be Monday to Friday. Previous healthcare experience and competency in Venepuncture are highly desirable. Your main base will be Long Stratton Health Centre

We would welcome prospective applicants to contact us for further information as well as meeting the team.

Interviews will be held face to face on Thursday 3rd December 2026

Main duties of the job

Tobe responsible for carrying outvenepuncture, capillary blood sampling, observations and ECGs for patients in their own homes, care homes, the travelling community, community hospitals and/or in clinics. This will provide support in the delivery of the community service to patients within the community.

The postholder will also order and restock stores for their team.

About us

Unfortunately, this role does not meet the criteria for sponsorship under the Skilled Worker or Health and Care Worker visa routes. Applications from candidates requiring sponsorship to work in the UK cannot be considered.

The South Norfolk Health Improvement Partnership Team (SNHIP) comprises of three teams based at Long Stratton, Beauchamp and Diss. The nursing teams consist of Nurses, Nursing Associates, Assistant Practitioners, Healthcare Assistants and Community Technicians. The Therapy team are based with the Nursing team and work very closely. They consist of Physiotherapists, Occupational Therapists and Assistant Practitioners.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Job description

Job responsibilities

Key Areas of Responsibility

• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that days collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.

Main responsibilities

Clinical

• Undertake phlebotomy training and apply competency based treatment techniques (i.e. Venepuncture, Near patient testing) following request from qualified practitioner.
• Undertake technician training (no interpretation required) to obtain pulse, temperature, blood pressure and ECG readings
• To maintain confidentiality and dignity at all times.
• Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
• Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
• To contribute to health promotion initiatives.
• Contribute to the requisitioning of supplies and equipment
• Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
• Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. venepuncture.
• Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
• Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary.

Professional

• Attend in-house and competency training as required developing current job role.
• Be aware of limitations of own scope of practice and competency, and when to request assistance in daily practice and in emergency situations.
• Acknowledge and recognise peoples expressed beliefs, preferences and choices.
• Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
• Actively contribute to team working and express ideas on improving services for users and the team.
• To be committed to working in a changing environment responding positively to new demands and changes and to be willing to be flexible to the changing needs of the service.
• Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.

Organisational

• Undertake mandatory training as required.
• Partake in the Personal Development Review process.
• Follow Trust policies, and local procedures.
• Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
• Ensure absence reporting is undertaken as determined by Clinical Leader and Trust Policy.
• Contribute to clinical audit as required.
• Complete the staff survey as required.
• Take part in clinical supervision as per Trust Policy

Person Specification

Personal Attributes and Behaviours

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people
• Able to prioritise

Other

Essential

• Must hold full and valid driving licence and have access to a vehicle in order to travel to patients, clinics, base and meetings as required

Personal and People Development

Essential

• Ability to manage stressful situations
• Be a team player
• Responds positively to change

Qualifications

Essential

• GCSEs Band 4 or equivalent in English, Maths and Science or equivalent
• Evidence of ability to study and undertake phlebotomy training

Desirable

• Phlebotomy experience and/or training

Skills, Abilities and Knowledge

Essential

• Ability to work effectively within a team and also independently
• Highly motivated
• Able to provide high standards of care
• Tact, diplomacy, empathy and sensitivity
• Ability to use own initiative
• Good observational and reporting skills
• Able to work flexibly to meet the patient and service needs
• Be able to kneel, bend and stoop, and work in cramped environments
• Have basic IT and standard keyboard skills

Desirable

• Knowledge of SystmOne
• Aware of issues in community and health care

Experience

Essential

• Experience of dealing face to face with members of the public

Desirable

• Experience of working within a care setting
• Experience in a Pathology Department
• Administrative experience

Communication

Essential

• Good interpersonal skills
• Able to communicate effectively using the English Language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Long Stratton Health Centre

Flower Pot Lane

Long Stratton

NR15 2TS

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)