About this role
Job summary
An exciting opportunity has arisen for a Band 3 Healthcare Assistant to join our Complex Wound Clinic, supporting the delivery of high-quality, compassionate and person-centred care to patients with complex lower-limb wounds.
This is a varied and rewarding role within a specialist service, offering the opportunity to develop your knowledge and skills in lower-limb and wound care. You will work alongside experienced registered clinicians, supporting patients who often require ongoing treatment and helping them to achieve the best possible outcomes.
We are looking for a caring, motivated and enthusiastic Healthcare Assistant who enjoys working directly with patients, works well as part of a team and is keen to develop within a specialist clinical environment.
In return, you will join a supportive and experienced team where you will have opportunities to develop your skills and confidence while making a meaningful difference to patients living with complex wounds.
Please note that Visa sponsorship is not available for this position. Candidates must possess valid UK right-to-work documentation.
Interviews will be held between 3 to 9 December 2026.
Main duties of the job
As a Band 3 Healthcare Assistant in the Complex Wound Clinic, you will support the delivery of safe, effective and person-centred care to patients with complex lower-limb wounds.
Main duties include
- Providing wound and lower-limb care, including cleansing, skin care and application of dressings in line with agreed treatment plans.
- Applying compression bandaging following training and competency assessment.
- Contributing to wound assessment and monitoring, including measurement, documentation and clinical photography.
- Measuring and fitting compression hosiery within agreed competencies.
- Supporting the Registered Nurse with Doppler assessment and ABPI measurement, including patient and equipment preparation.
- Undertaking basic observations, MUST and Waterlow assessments, escalating concerns appropriately.
- Maintaining accurate electronic patient records.
- Supporting patients to understand and participate in their ongoing care.
- Booking, cancelling and rearranging appointments.
- Preparing clinical areas and equipment and maintaining a safe, clean environment.
- Monitoring and ordering clinical stock and supplies.
- Working flexibly across Complex Wound Clinic bases according to service need.
About us
CSH Surrey are part of the NHS and are Surrey's longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
While AI (Artificial Intelligence) can be used to support your application, all submitted content must be your own original work and accurately reflect your real knowledge, skills, and values.
Job description
Job responsibilities
Job title: Healthcare Assistant, Complex Wound Clinic
Band: Band 3
Department: Complex Wound Clinics
Location: Complex Wound Clinic bases
Responsible to: Complex Wound Clinic Senior Nurses
Accountable to: Complex Wound Clinic Team Lead
Job purpose
To work as part of the Complex Wound Clinic team, supporting registered healthcare professionals to deliver safe, effective and person-centred care to patients with complex lower-limb wounds.
The postholder will undertake delegated clinical and administrative duties within assessed competencies, established protocols and agreed treatment plans. They will support the effective running of the clinics and work flexibly across clinic bases according to service need.
Main duties and responsibilities Clinical care
- Provide delegated wound care, including wound cleansing, lower-limb cleansing and skin care, in accordance with agreed treatment plans.
- Select and apply wound dressings in accordance with the agreed treatment plan and within assessed competencies.
- Apply compression bandaging following appropriate training and competency assessment and in accordance with the prescribed treatment plan.
- Contribute to wound assessment and monitoring, including wound measurement, wound assessment documentation and clinical photography.
- Observe the condition of wounds and patients, reporting any changes, deterioration or concerns promptly to a registered healthcare professional.
- Measure for and fit compression hosiery following appropriate assessment and within agreed competencies and treatment plans.
- Support the Registered Nurse with Doppler assessment and Ankle Brachial Pressure Index (ABPI) measurement when required, including preparing the patient and equipment and assisting during the procedure.
- Undertake and record basic clinical observations, recognising and escalating abnormal findings appropriately.
- Undertake and document MUST and Waterlow assessments in accordance with local procedures, escalating identified concerns appropriately.
- Prepare patients for clinical procedures, ensuring their consent, dignity, privacy and comfort.
- Support and encourage patients to understand and participate in their treatment, self-care and ongoing lower-limb care.
- Deliver care in accordance with infection prevention and control requirements, safe working practices and local clinical procedures.
- Work within personal competence and seek guidance from a registered healthcare professional when unsure or when a patients needs fall outside the agreed scope of the role.
Communication and patient support
- Communicate clearly, respectfully and compassionately with patients, relatives and carers.
- Adapt communication to meet patients individual needs, abilities, preferences and beliefs.
- Use reassurance, sensitivity, tact and empathy when supporting patients who may be anxious, distressed or living with long-term health conditions.
- Maintain confidentiality and share information only with those who have a legitimate need to know.
- Work collaboratively with registered healthcare professionals and other members of the multidisciplinary team.
- Report relevant information, concerns and changes in a patients condition accurately and promptly.
- Respond appropriately to questions from patients and carers, referring clinical enquiries outside the scope of the role to a registered healthcare professional.
Documentation and information management
- Maintain accurate, complete and timely electronic and paper patient records.
- Record clinical observations, assessments, wound measurements, care delivered and patients responses using approved systems.
- Follow organisational requirements for clinical photography, information governance, confidentiality and data protection.
- Access and review relevant clinical information within the boundaries of the role.
- Ensure all documentation is clear, accurate and completed in accordance with organisational policies and professional standards.
Clinic organisation
- Book, cancel and rearrange patient appointments.
- Support the effective organisation of clinic lists and respond appropriately to changes in service demand.
- Prepare clinical rooms, dressing trolleys and equipment before and after patient care.
- Clean clinical equipment and treatment areas in accordance with infection prevention and control procedures.
- Check that equipment is safe, clean, within its service or calibration date and ready for use.
- Monitor and order clinical stock and supplies, ensuring appropriate resources are available for patient care.
- Store stock and equipment safely and report shortages, faults or concerns promptly.
- Use equipment, dressings and other resources safely, effectively and economically.
- Work flexibly across Complex Wound Clinic bases according to service requirements, including travelling between clinics where necessary.
Quality, safety and governance
- Follow organisational policies, procedures, clinical protocols and standards relevant to the role.
- Recognise and report clinical and non-clinical incidents, near misses, hazards and equipment concerns.
- Maintain a safe clinical environment and take reasonable care of the health and safety of patients, colleagues and visitors.
- Contribute to maintaining high standards of care, patient safety and patient experience.
- Participate in audit, benchmarking and service-improvement activities as required.
- Contribute ideas to improve patient care, clinic processes and team working.
- Understand and follow safeguarding procedures for children and adults at risk, escalating concerns promptly.
- Work in accordance with equality, diversity and inclusion principles, treating everyone with dignity and respect.
- Maintain patient confidentiality and comply with information governance requirements at all times.
Learning and development
- Complete the Care Certificate, mandatory training and role-specific competency assessments as required.
- Participate in induction, supervision, one-to-one meetings, appraisal and personal development planning.
- Take responsibility for maintaining and developing the knowledge and skills required for the role.
- Attend relevant training and demonstrate competence before undertaking delegated clinical procedures.
- Seek advice, guidance and support when unsure.
- Maintain evidence of training and competency as required by the service.
- Demonstrate agreed activities to new or less experienced colleagues when required and competent to do so.
- Contribute positively to team learning and service development.
Freedom to act
The postholder will undertake delegated duties within assessed competencies, agreed treatment plans, organisational policies and established procedures. Routine duties may be completed using initiative, with support and advice available from registered healthcare professionals.
The postholder must not make an independent clinical diagnosis, prescribe treatment or amend an agreed treatment plan. Any change in a patients condition or concern regarding treatment must be reported and escalated to a registered healthcare professional.
The postholder is responsible for recognising the limits of their competence and seeking appropriate advice and support.
Physical and emotional requirements
The role involves direct contact with patients with complex and sometimes heavily exuding wounds. The postholder may be exposed to wound exudate, unpleasant odours, contaminated dressings and clinical waste.
The role requires standing, sitting, bending, kneeling and working in restricted positions while providing lower-limb care and applying dressings or compression bandaging. It may also involve moving dressing trolleys, preparing equipment and supporting patients with limited mobility in accordance with moving and handling procedures.
The postholder may support patients living with long-term, life-limiting or distressing conditions and will be expected to respond with compassion, sensitivity and professionalism.
The role requires concentration when undertaking wound care, completing clinical documentation, applying compression therapy and assisting with clinical procedures.
General responsibilities
The postholder will be expected to:
- Respect patients privacy, dignity, beliefs, backgrounds and individual needs.
- Promote equality, diversity and inclusion in all aspects of their work.
- Maintain confidentiality and comply with information governance requirements.
- Follow infection prevention and control procedures.
- Comply with health and safety, moving and handling, safeguarding and incident-reporting requirements.
- Act honestly and professionally when dealing with patients, carers, colleagues and suppliers.
- Use organisational property, equipment and resources responsibly.
- Maintain professional boundaries at all times.
- Contribute to a positive, respectful and supportive working environment.
- Undertake other duties appropriate to the nature and Band 3 level of the post.
This job description outlines the main duties and responsibilities of the post. It is not exhaustive, and the postholder may be required to undertake other duties appropriate to the Band 3 level. The job description may be reviewed to reflect changes in service requirements following discussion with the postholder.
Person Specification
Qualifications
Essential
- NVQ Level 3 (or equivalent experience)
- Care Certificate
- Level 1 Literacy and Numeracy or GCSE English and Maths
- Good communication skills
- Basic IT skills
- Car driver (to enable travel between clinics as the needs of the service demand)
Desirable
- Previous experience in a health care setting
- Ability to undertake or willingness to learn how to undertake wound management procedures
Skills
Essential
- Basic IT skills Experience of working within a health or social care environment
- Good communication skills. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post
Desirable
- Ability to work on occasion independently and unsupervised using own initiative, judgement and decision-making skills.
Others
Essential
- Ability to drive in between the clinics to meet the need of the service
Experience
Essential
- Experience of working with members of the public or a desire to work in the Health Service
- Understanding of routine work procedures gained through a short induction period and on the job training
- Experience of working within a team
- Good organisational skills
- Commitment to undertaking continuous professional development (CPD)
Desirable
- Previous experience of wound care/compression bandaging/retention bandaging
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CSH Surrey
Address
Woking Complex Wound Clinic
1st Floor, Woking Community Hopsital
Heathside Road
Woking
Surrey
GU22 7HS
United Kingdom
Employer's website
https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)