About this role
Job summary
Mill Road Surgery are seeking a friendly, efficient and organised Care Navigator to join our busy and dynamic team to support both sites on a part time basis.
This is a part-time position, working Monday to Friday. The specific working hours each day will be discussed and agreed with the successful candidate, the start time each day is required to be 7:30am to support the operational needs of the practices.
The successful candidate will be compassionate, organised, adaptable and confident communicating with a wide range of people. They will be a flexible team player, willing to support colleagues across both practice sites and contribute positively to the delivery of excellent patient experience.
Main duties of the job
- Navigate patients to appropriate services, including GPs, nurses, pharmacists, community services and other healthcare providers.
- Recognise urgent situations and escalate appropriately in line with practice procedures and training
- Supporting reception duties across both practice sites, ensuring a welcoming and efficient service for patients
- Handle patient enquiries sensitively, professionally and confidentially
- Follow practice policies and procedures, including safeguarding and information governance.
- Maintain strict patient confidentiality
About us
We are a busy GP group with a total of over 22,000 patients over two sites in Colchester. We have been regularly voted top in the NHS patient survey for GP surgeries in Colchester.
Benefits include
- Competitive salary
- Further opportunities for future training and development.
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
47 Mill Road
Mile End
Colchester
Essex
CO4 5LE
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)