About this role
Job summary
Join our team two exciting opportunities available!
Are you a friendly, organised and enthusiastic individual who enjoys helping people? Are you looking for a rewarding role where every day is different and you can make a real difference to your local community?
The Bovey Tracey & Chudleigh Practice is looking for two motivated and compassionate Medical Receptionists / Care Coordinators to join our friendly and dedicated team.
We are a busy, forward-thinking GP Practice caring for approximately 15,000 patients across our two surgeries in Bovey Tracey and Chudleigh.
We have two positions available, offering between 27 and 35.5 hours per week, worked over 3 or 4 days.
As a Care Coordinator, you will be at the heart of our Practice, supporting patients, working alongside healthcare professionals and helping ensure our services run smoothly.
We are looking for individuals who enjoy working with people, have excellent communication and organisational skills, and can bring a positive, caring approach to a busy working environment.
Previous NHS or GP Practice experience is desirable but not essential. We welcome applications from candidates with customer service, reception or administration experience who are enthusiastic about developing a career in healthcare.
If you are looking for a varied, rewarding role within a supportive team, we would love to hear from you!
Main duties of the job
What will you be doing?
As a Medical Receptionist / Care Coordinator, you will play a vital role in helping patients access the right care while supporting our clinical and administrative teams.
Your responsibilities will include
- Providing a welcoming, professional and compassionate reception service to patients and visitors.
- Answering telephone calls, responding to patient enquiries and assisting patients in accessing appropriate healthcare services.
- Supporting our modern GP triage system, helping patients navigate the most appropriate care pathway.
- Managing appointment requests and maintaining accurate patient information using our clinical system, SystmOne.
- Processing patient correspondence, scanning documents and updating electronic medical records.
- Assisting with repeat prescription requests and administrative tasks in accordance with Practice procedures.
- Communicating effectively with GPs, nurses, pharmacists and other healthcare professionals.
- Working collaboratively with colleagues to ensure the smooth and efficient running of both Practice sites.
- Identifying and escalating patient concerns, complaints or significant incidents in accordance with Practice policies.
This is much more than a traditional reception role. You will become an important part of the wider healthcare team, developing a broad range of skills and contributing to the delivery of excellent patient care.
Full training and ongoing support will be provided.
About us
Why join Bovey Tracey & Chudleigh Practice?
We believe that providing excellent patient care starts with having a valued, supported and motivated team. We are a well-established, community-focused GP Practice serving approximately 15,000 patients.
We pride ourselves on being a progressive and supportive Practice, continually looking for ways to improve patient care, embrace innovation and create a positive working environment.
We have plenty to be proud of:
- CQC-rated Good, with Outstanding in Well-led recognising the strength of our leadership, teamwork and commitment to improvement.
- Green Impact for Health Gold Award 2025 reflecting our commitment to sustainability and environmentally responsible healthcare.
- A forward-thinking Practice embracing technology and modern ways of working to improve patient access and support our staff.
- A supportive and experienced team where colleagues work together to provide the best possible care for our patients.
- Training and development opportunities helping you build confidence, develop new skills and progress within primary care.
- A rewarding and varied working environment where your contribution makes a genuine difference to our patients and community.
What we can offer you
- Competitive starting pay, negotiable depending on experience.
- Workplace pension scheme.
- On-site parking.
- Staff wellbeing support.
We are committed to creating a workplace where people feel supported, respected and able to thrive.
Job description
Job responsibilities
Organisation: The Bovey Tracey & Chudleigh Practice
Location: Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh
Reports to: Patient Services Lead
Responsible to: Practice Manager
Vacancies: Two positions available
Hours: 2735.5 hours per week, across 3 or 4 days
Salary: From £12.71 per hour, negotiable depending on experience
Working pattern: Part-time, permanent
Job purpose
To provide a high-quality, professional and compassionate patient-facing and administrative service, supporting patients in accessing appropriate healthcare and contributing to the efficient running of the Practice.
The postholder will work as part of a multidisciplinary team, providing essential reception, care coordination and administrative support across both Practice sites.
Key responsibilities
Patient Services and Care Coordination
- Welcome and assist patients and visitors in a friendly, professional and respectful manner.
- Manage incoming telephone calls and face-to-face enquiries efficiently.
- Support patients to access appropriate services through the Practice's total triage model.
- Assist patients who may have additional communication, accessibility or support needs.
- Maintain patient confidentiality and uphold information governance standards.
Administration and Clinical Support
- Use SystmOne to maintain accurate patient records, manage appointments and complete administrative tasks.
- Process incoming correspondence, scanning and clinical documentation.
- Undertake coding and filing of clinical correspondence in accordance with Practice procedures and training.
- Process repeat prescription requests in accordance with established protocols.
- Action clinical tasks and pathology results as directed and within the postholder's training and competence.
- Support GPs and other clinicians with day-to-day administrative requirements.
Teamwork and Communication
- Work closely with the Patient Services Lead, Senior Care Coordinators and wider Practice team.
- Communicate effectively with patients, colleagues and external healthcare organisations.
- Contribute to a positive, respectful and supportive team environment.
- Demonstrate flexibility and willingness to assist colleagues during busy periods.
Quality, Safety and Professional Standards
- Follow Practice policies, procedures and confidentiality requirements.
- Report concerns, complaints and significant incidents through appropriate channels.
- Participate in mandatory training and ongoing professional development.
- Contribute to service improvements and maintain high standards of patient care.
- Work across both Practice sites according to operational requirements.
The duties outlined are not exhaustive and may be amended in accordance with the evolving needs of the Practice.
We have two vacancies available, offering between 27 and 35.5 hours per week, worked over 3 or 4 days.
Our Practice operates between 08:30 and 18:30, and successful applicants will be required to work agreed shifts within these hours, according to the operational needs of the Practice.
The roles will involve working across both Riverside Surgery in Bovey Tracey and Tower House Surgery in Chudleigh.
We are looking for people who want to become part of our team, take pride in their work and help us continue delivering excellent care to our local communities.
If this sounds like you, we would love to receive your application!
Person Specification
Qualifications
Essential
- Good standard of education, including literacy and numeracy
Desirable
- Relevant administration or customer service qualification
Experience
Essential
- Experience in customer service, reception, administration or a people-facing role.
- Confident using computers and learning new systems.
- Excellent verbal and written communication skills.
- Ability to prioritise workload, multitask and work under pressure.
- Friendly, compassionate, reliable, adaptable and a positive team player.
- Ability to work agreed shifts within 08:3018:30 and across both Practice sites.
Desirable
- Previous NHS or GP Practice experience.
- SystmOne or other clinical systems.
- Knowledge of medical terminology.
- Experience in a busy reception environment.
- Experience supporting vulnerable individuals.
- Flexibility to provide additional cover when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bovey Tracey & Chudleigh Practice
Address
Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
United Kingdom
Employer's website
https://www.towerhousesurgery.co.uk/ (Opens in a new tab)