About this role
Job summary
Looking for an exciting new part time opportunity in health care?
We are seeking an enthusiastic and motivated Clerical Officer with excellent communications skills and a passion for providing excellence within patient care, to join our hard working team at Ormskirk Paediatric Emergency Department Reception.
This is a part time role for 6 hours per week working Saturdays 14.00 hours - 20.00 hours.
The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department.
The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations.
An Standard DBS check is required for this post.
Main duties of the job
Maintain a customer/ patient focused service to patients, relatives and staff accessing the A&E department
Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 12th November 2026
Closing date: 26th November 2026
Shortlisting date: 27th November 2026
Interview date: 10th December, 2026
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Unfortunately, we are unable to offer visa sponsorship for this post. Candidates must therefore have an existing right to work in the UK that does not require employer sponsorship. Regrettably, applications requiring sponsorship cannot be considered at this time
Person Specification
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Educated to GCSE level or equivalent experience
- European Computer Driving Licence (ECDL)
Desirable
- NVQ 2 in Customer service
Knowledge and Experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous reception experience
- Experience of dealing with customers
- Experience of dealing with complaints
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
Skills
Essential
- Standard keyboard skills
- Ability to move case notes as required
- Ability to use own initiative when dealing with patient enquiries
- Good organisational skills
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further advice is required
- Excellent interpersonal skills with ability to use tact and diplomacy
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Other
Essential
- Frequent requirement to move patient case notes throughout the day
- Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
- Occasional requirement to deal with distressed patients
- Use of VDU continuously throughout the course of the shift
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Ormskirk Hospital
Wigan Road
Ormskirk
L39 2AZ
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)