About this role
Job summary
As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.
We have a great opportunity for the right candidate to join our Patient Services Team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Please note this is a part time role offering 32.5 hours per week.
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:
- Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
- Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
- Process and action online consultation requests, forwarding them to the appropriate clinician
- Process repeat prescription requests in accordance with practice procedures
- Process patient registrations, deductions and other administrative tasks
- Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients and Stakeholders.
Lakeside Healthcare at Yaxley is part of Lakeside Healthcare, which serves the healthcare needs across three counties,Cambridgeshire, Lincolnshire and Northamptonshire.
We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.
For many years we have been at the forefront embracing innovations in General Practice, to the benefit of both our patients and staff. We were early adopters of the Doctor First system and therefore have no waiting list for appointments.
Job description
Job responsibilities
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
For a full job description please see attached.
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent
Desirable
- Using Systm One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Landsdowne Road
Yaxley
PE7 3JL
United Kingdom
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)