About this role
Job summary
Working Full time: 37.5 hours per week
We are delighted to offer an exciting opportunity to join our Cardiology, Respiratory & Vascular (CRV) Department as part of our dedicated administrative team.
The post holder will work as a CRV Administrative Officer, providing high-quality administrative support to ensure the smooth and efficient operation of the service. The role involves managing and coordinating a range of administrative duties, including dealing with correspondence, booking appointments, maintaining patient records, supporting clinic and diagnostic activity, and acting as a key point of contact for patients, relatives, and healthcare professionals.
A polite, friendly, and professional manner when dealing with patients, relatives, visitors, and staff, both face-to-face and over the telephone, is essential. The post holder will be expected to communicate effectively, manage competing priorities, and contribute positively to the delivery of the service.
The duties outlined provide an indication of the main responsibilities of the role; however, these may change and vary according to service needs. We ask all employees to be flexible in their approach, working collaboratively with colleagues to ensure we continue to deliver Safe, Kind and Effective care to our patients.
Main duties of the job
The post holder acts as a Cardio Respiratory Vascular (CRV) Administrative Officer, providing comprehensive administrative support to ensure the smooth and efficient running of the service. The role involves supporting the delivery of high-quality administrative functions, maintaining effective office systems, and working closely with clinical and non-clinical teams to support the day-to-day operation of the department.
The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to help prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional, courteous, and compassionate manner.
The role also includes maintaining accurate patient records across hospital systems, producing routine reports and audit data, supporting the implementation of administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements. The post holder will work closely with the Assistant Service Manager and multidisciplinary teams to support the delivery of safe, effective, and timely patient care.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- NVQ Level 3 in Business Administration or equivalent experience.
- Advanced keyboard skills
- Microsoft applications.
Desirable
- Customer Care Course.
- Experience of hospital systems including Cerner and TOMCAT.
Knowledge and Experience
Essential
- Significant previous administration experience at NVQ Level 3.
- Team working Experience.
- Administration and clerical work.
- Experience of dealing with the public.
- Experience in using Microsoft Office Application.
Desirable
- Experience of NHS/Health Care environment.
- Knowledge of waiting list administration.
- Knowledge of medical terminology.
- Experience of hospital systems including Cerner.
Skills
Essential
- Flexible approach to work and flexibility with regard to shift patterns.
- Provide evidence of excellent communication: - written, verbal and telephone manner.
- Able to communicate with a variety of people at all levels and different backgrounds.
- Able to deal with sensitive issues with tact and diplomacy.
- Organised and systematic
- Ability to prioritise work
Desirable
- Understanding of patient access targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Countess of Chester Hospital NHS Foundation Trust
Address
Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website
https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)