About this role
Job summary
We are looking for a Dispensing Assistant with Pharmacy Services or equivalent NVQ 2 qualification
The successful candidate must be able to work well within a team, have strong customer service skills, excellent verbal communication skills and have knowledge of drug regulations.
Main duties of the job
- To dispense prescription medication and other medical products to patients under direction of the Lead GP
- Counts pills, label bottles and boxed medications to prepare prescriptions for patients as per dispensing SOPs.
- Perform administrative duties, including answering phones, receiving and inputting prescription orders, procuring stock and handling monies.
- Gather, organise, and assess patient information.
- Supply patients with information and education on their prescriptions.
- Monitor the prescription-filling process to ensure compliance with relevant regulations and policies.
- Liaise with healthcare providers and patients to obtain correct prescription information.
- Answer patients' questions about their medications under the supervision of the GP.
- Date check stock and dispose of returned medication in accordance with regulations and pharmacy policies.
- Place orders for additional drugs.
- Maintain electronic patient information.
- Complete patients' sales transactions for purchase of prescriptions
About us
Angel Lane Surgery is a rural dispensing practice. We are a patient centred teaching practice delivering high quality service to our patients. We are forward thinking, innovative and active in making improvements within the practice to meet the current and future demands of our patients. We are part of South Uttlesford PCN and work collaboratively with them to be able to offer more services to our patients. We have a list size of 11,800 patients and use EMIS web clinical system.
Job description
Job responsibilities
To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.
To endorse all prescription forms as appropriate.
To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager as appropriate.
To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
To take prompt action in response to any drug alert bulletins that may be received.
To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
Person Specification
Qualifications
Essential
- Qualified Dispenser (NVQ Level 2)
- GCSE (or equivalent) English & Maths at Grade C or above
Experience
Essential
- Experience of working in a dispensary
- Experience working with the general public/patients
Desirable
- Experience of working in primary care
- Broad knowledge of General Practice
Employer details
Employer name
Angel Lane Surgery
Address
Angel Lane
Great Dunmow
Essex
CM6 1AQ
United Kingdom
Employer's website
https://www.angellanesurgery.co.uk/ (Opens in a new tab)