Care Navigator @ Dudley Wood Surgery

Job summary

Dudley Wood Surgery is looking to recruit an enthusiastic, organised and motivated Care Navigator to join our friendly team. There are 20-25 hours per week available, which may be offered as one position or split between two people.

This is an important role supporting patients and clinicians through clinical administration, accurate coding, correspondence processing and referral management. We are particularly interested in applicants with GP practice experience, knowledge of EMIS Web and an understanding of clinical terminology and referral processes. This is not simply a reception-based role; we are looking for someone proactive, organised and committed to maintaining high standards of patient care and record keeping.

Main duties of the job

• Provide a friendly, professional and efficient service to patients, both face-to-face and over the telephone.
• Navigate patients to the most appropriate healthcare professional or service.
• Process incoming clinical correspondence, including hospital letters, discharge summaries and investigation results.
• Accurately code clinical information onto EMIS Web, maintaining complete and up-to-date patient records.
• Process, prepare and monitor NHS referrals, ensuring relevant documentation is complete and submitted correctly.
• Manage clinical and administrative task lists, ensuring actions are allocated and completed appropriately.
• Support patient recalls, long-term condition reviews, QOF and clinical data quality activities.
• Liaise with clinicians, hospitals and external healthcare providers regarding patient administration and referrals.
• Maintain patient confidentiality and comply with information governance and safeguarding requirements.
• Work collaboratively with the wider practice team and undertake general administrative duties as required.

About us

Dudley Wood Surgery is an established NHS GP practice based in Dudley, West Midlands, providing primary healthcare services to our local community.

We are a busy and welcoming practice with a multidisciplinary team consisting of GPs, nursing staff, healthcare assistants, a clinical pharmacist and administrative and reception colleagues. We work together to provide accessible, safe and effective healthcare to our registered patient population.

Our aim is to provide high-quality, patient-centred care, ensuring that patients are treated with compassion, dignity and respect.

We recognise that our administrative team plays an essential role in supporting the delivery of clinical services. Accurate record keeping, effective communication and efficient administrative processes are vital to ensuring patients receive the care they need.

We value teamwork, professionalism and continuous improvement and are committed to developing our staff and maintaining a positive working environment.

Our practice values are

• Compassion Treating patients and colleagues with kindness, empathy and respect.
• Integrity Acting honestly, responsibly and professionally at all times.
• Excellence Striving to deliver the highest possible standards of care and service.

We are looking for someone who shares these values and wants to make a positive contribution to our practice and the patients we serve.

Job description

Job responsibilities

To provide an efficient and professional care navigation and administrative service, supporting patients and clinicians. The role includes patient care navigation, clinical coding, processing medical correspondence, managing NHS referrals and maintaining accurate patient records using EMIS Web. The post-holder will support the smooth day-to-day running of the practice and delivery of high-quality patient care.

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills.
• Good IT and keyboard skills.
• Excellent attention to detail and accuracy.
• Ability to organise and prioritise workload.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and data protection.
• Professional, approachable and compassionate manner.
• Previous administrative or customer service experience.

Desirable

• Previous experience working within a GP practice or primary care.
• Experience using EMIS Web.
• Knowledge of clinical coding and medical terminology.
• Experience processing NHS referrals.
• Experience processing clinical correspondence and hospital letters.
• Understanding of QOF, patient recalls and clinical administration.
• Knowledge of NHS services and primary care processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dudley Wood Surgery

Address

10 Quarry Road

Dudley Wood

Dudley

West Midlands

DY2 0EF

United Kingdom

Employer's website

https://dudleywoodsurgery.co.uk/ (Opens in a new tab)