About this role
Job summary
This is an exciting opportunity to join us as an Urgent and Emergency Care Receptionist.
The post holder will work as part of the UEC Administrative Team, providing a professional and welcoming front-of-house service across a range of UEC departments. This is a varied role, and staff will be required to work flexibly across different departmental areas according to service needs.
Departmental administrative hours are
Same Day Emergency Care (SDEC): 07:30-20:00, Monday to Friday; 07:30-16:00, Saturday and Sunday
Acute Medical Unit (AMU): 07:30-20:00, Monday to Sunday
Urgent Treatment Centre (UTC): 24 hours a day, 7 days a week
Emergency Department (ED): 24 hours a day, 7 days a week
Staff will be expected to work across these operating hours. This will include a combination of day, evening, weekend, night and out-of-hours shifts, depending on the department and service requirements.
You will be expected to oversee the efficient daily operations of the ward by delivering comprehensive support services to the nursing and clinical teams. You will be serving as the primary point of contact for receiving all patients.
Strong communication and skills are essential together with the ability to prioritise workload in a busy and challenging environment.
Main duties of the job
Responsibilities and key result areas to include
Act as a receptionist, greeting and assisting patients, visitors, and staff from other wards/departments.
Facilitate timely patient registrations and bookings into all departments, utilizing the relevant electronic systems. To also print any relevant or necessary documentation
Facilitate appointment and scan bookings for patients as per departmental process.
Monitoring of relevant administrative email inboxes, ensuring appropriate responses and forwarding, referrals are actioned etc.
Use of the London Ambulance Service application to monitor patient arrivals and printing off documentation. PIN off ambulances as they confirm handover of patient.
Ensuring discharge letters and referrals are appropriately sent.
Regularly review system to reflect real-time patient status/ consultants for accurate department management.
Appropriately book overseas patients to ensure the overseas team have relevant information.
Assisting in the management of aggressive or abusive patients or their relatives when delays occur i.e. informing Nurse in charge, calling security.
Assist other areas within the hospital for patient bookings/ admissions as and when advised by the management team.
To participate in the induction and training new staff and support staff who cover for annual leave, sharing good practice where possible.
Perform any other duties as deemed appropriate to the role.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Criteria
Essential
- Good secondary education
- NHS experience or ability to utilise IT systems with in depth knowledge of patient pathways and flow
- Worked within a reception / admin role for a minimum of 1 year
- Computer skills, including good knowledge of word and excel.
- Able to manage competing pressures, priorities and deadlines, with the need to concentrate on demands.
- Ability to respond to unpredictable work patterns and frequent interruptions.
- Ability to prioritise workload and use initiative
- Excellent organisational skills including communication skills, both written and orally.
- Good time management and self motivation.
- Flexibility and adaptable approach to work in a busy environment
- Demonstrate the ability to respond effectively to challenges.
- Ability to communicate in a clear and professional way, both in writing and in person
Desirable
- Medical terminology
- Ward or Admin based experience within the hospital
- Friendly, compassionate and understanding demeanour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hillingdon Hospital NHS Foundation Trust
Address
Hillingdon Hospital
Pield Heath Road
Uxbridge
UB8 3WS
United Kingdom
Employer's website
https://www.thh.nhs.uk/index.php (Opens in a new tab)