About this role
Job summary
Lion Health is seeking an enthusiastic and compassionate Domiciliary Cervical Screening Healthcare Assistant (HCA) to support the delivery of an innovative Domiciliary Cervical Screening Service across the Black Country.
The Domiciliary Cervical Screening Service has been established to improve access to life-saving cervical screening for individuals who are unable to attend traditional healthcare settings. The service aims to address health inequalities by providing cervical screening within patients' homes and community settings for those who face significant barriers to accessing routine screening appointments.
The service will support patients who are housebound, living with physical disabilities, learning disabilities, severe anxiety, mental health conditions, complex health needs, previous trauma, palliative care needs, or other circumstances that make attendance at a GP practice or clinic difficult.
Please note that we are looking for someone to work between 22.5 to 37.5 hours per week. The final working hours will be agreed with the successful candidate.
Main duties of the job
Working alongside Specialist Domiciliary Cervical Screening Nurses, the post holder will play a key role in supporting patients throughout their screening journey, helping to improve screening uptake and contribute to the wider ambition of preventing cervical cancer through early detection and intervention.
The role combines patient support, appointment coordination, administration, community outreach, chaperoning responsibilities and operational support. The successful candidate will be instrumental in ensuring patients receive a positive, safe and dignified experience whilst accessing cervical screening services in their own homes.
As part of a pioneering service model, the post holder will contribute to reducing health inequalities, supporting underserved populations and improving access to preventative healthcare across Dudley, Sandwell, Walsall and Wolverhampton.
This is a community-based role requiring extensive travel throughout the Black Country and offers the opportunity to be part of an innovative programme that is transforming how cervical screening is delivered to some of the region's most vulnerable patients.
About us
Lion Health is a busy and welcoming GP Practice, looking after a registered population of approximately 28,000 patients. We are proud to have a fantastic, dedicated multidisciplinary team, including GPs, Advanced Nurse Practitioners, Physician Associates, Paramedics, Practice Nurses and Healthcare Assistants, all working together to provide the best possible care for our local community.
Every member of our team plays an important part in keeping the Practice running smoothly, and this role is a fantastic opportunity to become part of a busy, varied and supportive working environment.
What's in it for you?
We want our team to feel valued and supported, so alongside becoming part of a great team, there are some lovely benefits to enjoy:
- NHS Pension Scheme helping you plan for the future.
- Free on-site parking making your commute that little bit easier.
- On-site gym helping you make time for your wellbeing.
- Sick pay entitlement providing extra peace of mind.
- Competitive annual leave because having time to relax and recharge is important too!
- Colleague Forum -an opportunity for a member of each team to share ideas, have your say, raise suggestions and help shape our workplace.
- Employee Assistance Programme (EAP) access to confidential support when you need it.
Most importantly, you'll be joining a team where everyone has a part to play, where your contribution matters and where the work we do makes a real difference to our patients and local community.
Job description
Job responsibilities
KEY RESPONSIBILITIES
Patient Support
- Contact patients and arrange appointments.
- Provide appointment reminders and follow-up communications.
- Support patients throughout their care journey.
- Provide reassurance to anxious patients.
- Assist patients requiring reasonable adjustments.
- Promote dignity and privacy during all interactions.
- Support patient engagement initiatives.
Chaperone Responsibilities
- Act as chaperone during cervical screening appointments.
- Maintain professional standards during appointments.
- Support patient wellbeing and comfort.
- Assist with safeguarding processes.
- Escalate concerns appropriately.
Community Working and Travel
- Travel extensively throughout Dudley, Sandwell, Walsall and Wolverhampton.
- Accompany nursing staff to patient homes.
- Assist with transportation of equipment and supplies.
- Support scheduling and route planning.
- Participate in risk assessment processes.
This role requires daily travel across the Black Country and applicants must possess a full UK driving licence and access to a vehicle insured for business use.
Administrative Responsibilities
- Book and coordinate appointments.
- Maintain accurate patient records.
- Update activity databases.
- Support KPI reporting.
- Maintain appointment schedules.
- Assist with stock monitoring and ordering.
- Support document management processes.
Quality and Compliance
- Comply with organisational policies and procedures.
- Maintain confidentiality.
- Follow GDPR requirements.
- Participate in service audits.
- Attend mandatory training.
- Escalate incidents and concerns appropriately.
- Support service quality improvement initiatives.
Training and Development
- Attend mandatory training.
- Undertake Better Conversations and SARC training.
- Complete safeguarding training.
- Participate in supervision and appraisal processes.
- Undertake ongoing professional development.
INFECTION PREVENTION AND CONTROL
In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role.
The post holder will attend infection prevention and control training during induction and regular update sessions.
WORKING CONDITIONS
The post holder will
- Travel extensively across the Black Country.
- Work within patients' homes and community settings.
- Frequently use computer systems.
- Transport equipment and supplies.
- Work flexibly according to service requirements.
Person Specification
Qualifications
Essential
- GCSE English & Maths or equivalent
- Relevant healthcare training
- NVQ Level 3 Health & Social Care
Desirable
- Care Certificate
Other
Essential
- Full UK Driving Licence
- Business-use insured vehicle
- Ability to travel extensively across the Black Country
- Enhanced DBS Clearance
Experience
Essential
- Experience working in healthcare, social care or community settings
- Experience supporting vulnerable individuals
- Experience working as part of a team
Desirable
- Community healthcare experience
- Chaperone experience
- Appointment coordination experience
Skills
Essential
- Excellent communication skills
- Strong organisational skills
- IT literacy
- Ability to prioritise workload
Desirable
- Audit experience
Knowledge
Essential
- Understanding of confidentiality
- Understanding of safeguarding
- Equality and Diversity awareness
Desirable
- Knowledge of cervical screening pathways
- Healthcare administration knowledge
Personal Qualities
Essential
- Compassionate and caring approach
- Reliable and professional
- Flexible and adaptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lion Health
Address
2 Lowndes Road
Stourbridge
West Midlands
DY8 3SS
United Kingdom
Employer's website
http://lion-health.co.uk/ (Opens in a new tab)