About this role
Job summary
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available.
This is a full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to basic salary.
Our current shifts are: Early: 6am to 2pm
Late: 2pm till 10pm
Long Day: 7am till 8pm
Short Night - 10pm till 6am
Long Night - 8pm till 7am
This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine ([email protected]).
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
About us
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
Please see the job description and person specification below for full details about the role.
If youre interested in applying or would like to learn more about working in our team, wed be happy to hear from you.
Please contact the vacancy lead listed in the Further details / informal visits section.
Person Specification
Qualifications/Training
Essential
- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable
- NVQ Level 2 in a relevant subject
Knowledge, experience & expertise
Essential
- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
Desirable
- Previous NHS Experience
- Knowledge of NHS IT systems
Communication & relationships
Essential
- Evidence of excellent interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Huddersfield Royal Infirmary
Acre Street
Huddersfield
HD3 3EA
United Kingdom
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)