About this role
Job summary
The post holder will be responsible for providing secretarial and administrative support within the Clinical Health Psychology Service.
They will provide an effective communication link to patients, administrativestaff and the Trust. The post-holder will oversee the smooth running of outpatient clinics and will be expected to demonstrate a pro-active approach and work with minimal supervision.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
Due to the nature of the work within the department, is is essential that the post holder has theability to manage and respond to distressing conversations/topics related to physical health conditions and mental health in an appropriate and sensitive way.
Main duties of the job
- Develop and maintain effective working relationships with clinicians, managers and others within the Clinical Health Psychology Service and Trust wide service users.
- Be the point of contact for all routine and non-routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquires.
- Undertake Medical Secretarial Duties (see JD for more information)
About us
The Clinical Health Psychology service provides support across a wide range of specialities/MDTs across the wider trust. They work together to offer both inpatient and outpatient support to patients across the local. The admin and clerical team work together to support the clinicians and the patients throughout the patient pathway, offering a high level of care, compassion and support to all.
Job description
Job responsibilities
- Collation of papers for consultants in support of the preparation for meetings/presentation
- Support with the triage process of new referrals, keeping accurate records of outcomes and actions
- Diary Management of clinicians
- Organise clinic appointments and keep the EPRs updated.
- Be a point of contact for patients and clinical staff in the arrangement of clinic appointments.
- Formatting/producing clinic letters or other correspondence produced by consultants and other psychology staff.
- Use of EPR systems, databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes (i.e. Harris Flex).
- Minutes of meetings as required
- Participate in audits as required
Person Specification
Qualifications & Education
Essential
- IT qualifications or equivalent experience
- Educated to GCSE level
Desirable
- AMSPAR or equivalent qualification
Knowledge & Experience
Essential
- Previous secretarial experience
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, email and internet
Desirable
- NHS experience within a hospital environment
- Previous medical secretarial experience
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Royal Preston Hospital
Sharoe Green Lane
Fulwood, Preston
PR2 9HT
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)