About this role
Job summary
The Medical Secretary will provide comprehensive administrative and secretarial support to the clinical team within a busy General Practice. The role involves managing clinical correspondence, preparing and processing referrals, handling patient-related documentation, maintaining accurate medical records and liaising with hospitals, healthcare professionals and external organisations. The successful candidate will demonstrate excellent organisational and communication skills, attention to detail, confidentiality and the ability to manage competing priorities while supporting the delivery of an efficient, high-quality patient service.
Main duties of the job
The Medical Secretary is responsible for providing an efficient, confidential and high-quality secretarial service to the clinical team within the practice. The role supports the smooth day-to-day running of the practice by managing clinical correspondence, processing referrals, coordinating appointments and investigations, maintaining accurate patient records and communicating with patients, hospitals and external healthcare professionals. The postholder will play an important role in ensuring clinical administration is completed accurately and promptly, supporting effective patient care and the overall delivery of practice services.
About us
Branston and Heighington Family Practice is a semi-rural GP surgery serving the communities of Branston, Heighington, and the surrounding areas of Lincolnshire. As a community-focused practice, we place strong emphasis on continuity of care, personalised support, and building long-standing, trusted relationships with our patients.
The practice provides a full range of primary care services, including routine and same-day appointments, chronic disease management, health promotion, minor illness treatment, and access to an experienced multidisciplinary team. Our semi-rural setting allows us to offer a friendly, patient-centred environment while maintaining high clinical standards and adopting modern approaches to care.
Branston and Heighington Family Practice is committed to continually improving services, supporting staff development, and working collaboratively with local health partners to meet the evolving needs of the community we serve.
Job description
Job responsibilities
The core responsibilities of the medical secretary are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquiries in an efficient manner
- Maintaining an accurate referrals database
- Actioning all incoming emails
- Processing calling letters as requested
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Inputting data into patients healthcare records as necessary
- Processing referrals using electronic referral system (ERS)
- Clinically coding data on SystemOne
- Answering incoming phone calls, transferring calls or dealing with callers request appropriately
- Managing all administrative queries as necessary
- Carrying out system searches as requested
- Maintaining a clean, tidy and effective working area at all times
- Supporting all clinical staff with general administrative tasks as requested
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Experience in a GP practice
- Experience with SystemOne
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Branston & Heighington Family Practice
Address
The Surgery
Station Road
Branston
LN4 1LH
United Kingdom
Employer's website
https://www.branstonsurgery.co.uk/ (Opens in a new tab)