About this role
Job summary
Nestled at the foot of the South Downs National Park, Henfield Medical Centre is a thriving, community-focused practice serving the village of Henfield and its surrounding rural communities. Eight miles from Brighton, the practice enjoys a location combining the charm and tranquillity of village life with excellent access to city and coastal attractions.
We are seeking an experienced, motivated and financially astute Practice Manager to join our established team and play a key role in shaping our future.
Working directly with our GP Partners, the successful candidate will have the opportunity to influence strategic and financial decisions, strengthen operational performance, support our workforce and contribute to the continued growth and long-term success of the practice.
This is an exciting opportunity for an accomplished Practice Manager seeking a rewarding senior leadership position within a supportive, ambitious and community-focused GP practice.
Our Vision for the Future
Henfield Medical Centre has strong foundations and clear ambition to continue developing as a successful, sustainable and progressive GP practice.
Our priorities include strengthening financial sustainability, improving operational efficiency, embracing digital innovation, developing our workforce and expanding services to meet the changing needs of our patients.
We work closely with our Primary Care Network and wider NHS partners to identify opportunities for collaboration, service improvement and innovation.
Main duties of the job
This is an exciting opportunity for an accomplished Practice Manager seeking a rewarding senior leadership position within a supportive, ambitious and community-focused GP practice.
About us
Why Join Henfield Medical Centre?
Henfield Medical Centre is a well-established, forward-thinking and successful dispensing GP practice, with a strong reputation for delivering high-quality, patient-centred care. We pride ourselves on our supportive working environment, experienced multidisciplinary team and commitment to innovation, collaboration and continuous improvement.
Job description Job responsibilities
Key responsibilities
The successful candidate will lead workforce management, recruitment, HR processes and staff development, while ensuring effective patient services, clinical administration, regulatory compliance and CQC inspection readiness.
Key responsibilities include financial management, oversight of bookkeeping and payroll, budgeting, cash-flow forecasting, financial reporting and reconciliation of non NHS and NHS contractual income.
The role also involves overseeing IT systems, information governance, premises management, supplier contracts, procurement and expenditure control.
A key requirement is the ability to independently undertake workforce management, organisational operations, payroll and financial administration duties when necessary, ensuring business continuity and financial accuracy.
Strategic leadership and partnership working
Work closely with the GP Partners to shape and deliver the practices strategic objectives, business plans and long term priorities Provide senior management advice on workforce planning, service development, financial sustainability, governance and organisational resilience Build effective working relationships with the inhouse teams, PCN/Neighbourhood colleagues, the ICB, NHS organisations, local partners, contractors and other stakeholders Represent the practice professionally in meetings, collaborative projects and service development initiatives
Operational leadership and management oversight
Line manage and provide clear direction to the Operations Manager, who is responsible for the day-to-day operational running of the practice Ensure the Operations Manager has clear objectives, appropriate authority and support to manage the building, operational processes, workflows and day-to-day service delivery effectively Monitor operational performance through regular review, agreed objectives and reporting, addressing risks or issues that require senior management or Partnership input Oversee the effectiveness of the Office Manager, working with the Operations Manager to ensure that administrative functions, systems and support processes are well managed and meet the needs of the practice Support the internal development of a Business Manager, helping build the skills, knowledge and responsibilities needed to strengthen the practices business management capacity Ensure appropriate arrangements are in place for business continuity, premises management, health and safety and the effective use of practice resources. HR, workforce and people management
Provide strategic oversight of workforce planning, recruitment, retention, staff development and organisational structure Ensure effective performance management, appraisals, absence management, employee relations and staff support arrangements are in place Support managers with complex HR matters and ensure employment policies, contracts and procedures are applied consistently and fairly Promote a positive, inclusive and accountable workplace culture that encourages teamwork, professional development and high standards Compliance, governance and risk management
Ensure the practice meets CQC requirements, statutory obligations and relevant NHS contractual requirements Maintain oversight of governance arrangements, policies, procedures, risk assessments, audits and action plans, ensuring responsibilities are appropriately delegated and monitored Ensure effective information governance, safeguarding, health and safety and business continuity arrangements are maintained Ensure the practice is prepared for inspections, audits and regulatory changes, with clear accountability for follow-up actions Financial management and resources
Oversee practice finances and budgets whilst completing payroll processes and relevant PCSE administration Monitor expenditure, support financial planning and identify opportunities to improve value for money and long term financial sustainability Provide oversight of financial controls and reporting, ensuring that financial responsibilities are clearly allocated and completed accurately Write and support business cases, investment decisions and the effective use of the practice premises, facilities and resources Patient services, access and experience
Maintain a strong focus on patient experience, accessibility and quality of care Monitor patient access and service performance, building on the practices existing access figures Ensure complaints, patient feedback and communication are handled professionally, with learning used to improve services Support effective patient engagement and partnership working with the Patient Participation Group (PPG) Leadership, culture and continuous improvement
Provide clear senior leadership while enabling middle managers to take ownership of their areas of responsibility Promote a culture of continuous improvement, learning, patient safety, accountability and effective communication Lead or sponsor practice wide change and improvement projects, ensuring that changes are planned, communicated and evaluated Encourage collaboration across clinical and non-clinical teams and support the development of future management capacity within the practice
Person Specification
Qualifications Essential
We are looking for a candidate who is: An experienced practice manager, ideally with at least three years relevant NHS management experience Educated to degree level in business management, finance, accounting, healthcare management or a related discipline; or holding recognised practice management qualification A confident and credible leader who can provide strategic direction, delegate effectively and hold managers to account Experienced in HR, financial oversight, governance and organisational planning, with a broad cross functional management track record Highly organised, project management with excellent prioritisation, decision making and problem solving skills Proactive, adaptable and solutions focused, with the ability to manage competing demands in a busy environment Financially astute, with the ability to understand budgets, manage resources and contribute to business planning Knowledgeable about NHS primary care, regulatory requirements and the challenges facing general practice, or able to demonstrate the ability to develop this knowledge quickly An effective communicator who can build positive relationships with GP Partners, clinicians, staff, patients and external stakeholders Committed to high quality patient care, staff development and continuous improvement Able to demonstrate sound judgement, discretion, professionalism and a commitment to confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Henfield Medical Centre
Address Deer Park
Henfield
West Sussex
BN5 9JQ
United Kingdom
Employer's website https://www.henfieldmedicalcentre.co.uk (Opens in a new tab)