About this role
Job summary
Band 4 (37.5hr -Monday and Friday) Locality Personal Assistance - Community and Special Care Dental Service
An exciting opportunity has arisen for an organised, proactive and enthusiastic Locality Personal Assistant to join our Community and Special Care Dental Service, supporting the Carlisle and Eden locality.
You will provide high quality secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team, helping to ensure the smooth and effective delivery of patient services.
The role includes coordinating diaries, meetings and clinical appointments, managing patient records and waiting lists, handling enquiries and supporting service performance. You will also take a lead role in supporting and supervising the reception and administration team, including staff development and training.
Main duties of the job
The main duties and responsibilities of this post are
Provide comprehensive secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team.
Manage diaries, appointments, meetings, correspondence and telephone enquiries.
Coordinate patient administration, waiting lists, clinic schedules and theatre lists.
Maintain accurate patient records, databases and performance reports.
Act as a key point of contact for patients, staff, GPs and external organisations.
Support the effective day to day running of the dental service, ensuring deadlines and priorities are met.
Supervise, support and assist with the training and development of reception and administration staff.
Contribute to service improvements, audits and the implementation of Trust policies and procedures.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
Being a clinically led organisation
Quality and safety at the heart of our Trust
A positive patient experience every time
A great place to work
Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability
Job description Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications Essential
oGCSE English language (minimum grade C) or equivalent. oRSA 3 typewriting / word processing, or NVQ3 business administration, or equivalent.
Desirable
oSecretarial diploma or equivalent. oBusiness Administration NVQ Level 4
Experience Essential
oMedical secretarial duties. oMedical audio typing. oMedical word processing. oOperating word processing and computer packages.
Desirable
oNHS Experience oExperience in using EPR systems i.e. Dentally
Knowledge Essential
oComputer literate. oDental / Medical terminology. oMicrosoft Office. oPAS/ORMIS. oUnderstanding of the requirements of the Data Protection Act, Freedom of Information Act, access to health records and defensible documentation, health and safety legislation, and their application in the workplace. oEquality issues.
Desirable
oData analysis experience
Skills and Aptitudes Essential
oEffective communication and interpersonal skills. oAble to analyse complex facts or situations. oAble to use initiative appropriately within team environment. oAble to work without supervision. oAbility to organise and prioritise workload to meet deadlines.
Personal circumstances Essential
oEnthusiasm.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust
Address Carlsile Dental Education Centre
Infirmary Street
Carlisle, Cumbria
CA2 7HY
United Kingdom
Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)