About this role
Job summary
The Team Administrator role will involve the coordination and implementation of patient care. This role is to support Dermatology services, pathway coordinator in Tele-dermatology, especially those patients on TWW pathway.
We expect support through out appointment booking , letters , tracking and outcome from triage. This may vary due to services needs.
You will often be expected to communicate with all members of staff from higher management, clinical and through the service. You will also have interaction with patients via phone, messages and emails .
You will be responsible for managing and prioritising your own workload and will be required to use your own workload and will be required to use your own initiative to ensure patient care and safety.
Main duties of the job
- Patient related tasks. Deal with telephone communications and type letters with a potentially distressing or emotional content.
- Arrange appointments as and when required including meetings and patient visits, managing electronic diaries and sending out letters as required.
- Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source.
- To liaise with staff in other services and with external contacts.
- Manage own workload and act independently within policy guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
Person Specification
Qualifications & Training
Essential
- Education to GCSE level/GCE O Level
- Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy)
Desirable
- ECDL or equivalent qualification
Knowledge, Skills & Experience
Essential
- Significant experience of providing clerical services
- Experience of using IM&T systems for data entry
- Experience of successfully working within tight time frames and to deadlines
- Comprehensive knowledge of Microsoft packages.
- Knowledge of a full range of administration procedures and their application to improve service efficiency and effectiveness.
- Knowledge and understanding of the National Health Service.
- Ability to work across all sites, when required.
- Satisfactory attendance record in present/most recent post.
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.
- Ability to multi-task and prioritise own workload.
Desirable
- Understanding of the Data Protection Act.
- Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Salford Royal Hospital
Stott Lane
Salford
Greater Manchester
M6 8HD
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)