About this role
Job summary
To provide a high quality, professional reception, and administrative services to patients, doctors, staff, colleagues, health service professionals, and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
Main duties of the job
Opening up/locking up of the practice premises and maintaining security in accordance with Practice protocols
The registration of patients to the practice list ensuring a comprehensive capture of all relevant data
Receiving and directing patients and visitors on arrival. Monitoring of patients whilst waiting in the reception area
Book appointments for the doctors, nurses and other healthcare professionals
Processing repeat prescription requests in accordance with practice protocols
Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports
Providing clerical assistance to practice staff as required, including filing, photocopying and scanning
Processing and distributing incoming and outgoing mail
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Secretarial duties, typing of referral letters etc
Participate in team meetings and activities that create opportunities to improve patient care
Training as required
Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy
Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
You must be flexible to be able to cover holidays & sickness
About us
We are a small practice based at Halliwell Surgery and share the building with 2 other practices. We have 2 GP Partners, one salaried GP, Practice Nurse & admin team. We are a training practice for trainee GPs and medical students. We have additional staff from our primary care network once a week.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items previously mentioned. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels
Person Specification
Qualifications
Essential
- GCSE or equivalent
- Good IT skills, including experience with Microsoft Office applications
- experience
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- Ability to work effectively under pressure in a busy environment.
- High level of accuracy and attention to detail.
- Professional, reliable, and committed to delivering excellent patient service
Desirable
- Previous experience working as a Medical Receptionist within a GP Practice or healthcare setting
- Experience using EMIS, Docman and Accurx
- Understanding of NHS primary care services.
- Training will be provided for the right candidate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Drs Jeyam & Jesudas
Address
The Halliwell Surgery
Lindfield Drive
Bolton
BL1 3RG
United Kingdom
Employer's website
https://www.halliwellsurgery.co.uk/ (Opens in a new tab)