About this role
Job summary
Youll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesnt involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
Main duties of the job
- Provide efficient secretarial and administrative support to the hospital, particularly the Medical team, including typing, audio-typing, minute taking and managing correspondence.
- Coordinate diaries and patient appointments, liaising with patients, Consultants and other departments to ensure appointments and follow-up arrangements run smoothly
- Maintain accurate patient records using CareNotes, ensuring reports and documentation are uploaded, updated and filed correctly.
- Handle telephone and email enquiries, prioritising requests appropriately and dealing with patient and family complaints sensitively, escalating where necessary.
- Liaise with internal and external contacts, including GPs, Insurers, Commissioners and other Priory sites, whilst maintaining strict confidentiality and information governance standards.
About us
Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
Job description
Job responsibilities
Priory Hospital Altrincham
£26,300 per annum
Full Time - 37.5 hours per week
Priory Hospital Altrincham has an opportunity for a Medical Secretary to join our team.
Located in South Manchester, Priory Hospital Altrincham is set within a beautiful Grade II listed building, providing the perfect setting for you to focus on your recovery.
Person Specification
Qualification
Essential
- Excellent IT skills, including Microsoft Office and audio-typing.
- Understanding of medical terminology.
- Strong organisational skills with the ability to prioritise workload effectively.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy when handling patient records and documentation.
- Ability to maintain strict confidentiality and demonstrate integrity.
- A flexible, supportive approach and ability to work effectively as part of a team.
Desirable
- Previous experience in a medical secretarial or administrative role.
- Experience working within a healthcare or clinical environmen
- Experience dealing with patients, families and healthcare professionals.
- Experience managing diaries, appointments and correspondence.
- Familiarity with electronic patient record systems, particularly CareNotes.
- Experience handling sensitive enquiries and complaints professionally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Priory Healthcare
Address
Rappax Road, Hale
Manchester
Greater Manchester
WA15 0NU
United Kingdom
Employer's website
https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)