About this role
Job summary
Youll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesnt involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
Main duties of the job
- Provide administrative support for clinical governance, compliance and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
- Monitor patient feedback and experience, identifying recurring themes and supporting improvements to care, policies and procedures.
- Maintain accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports and incident reviews.
- Coordinate responses to patient complaints and support the Senior Management Team with quality improvement plans, audits and performance monitoring.
- Prepare quality reports and organise Clinical Governance meetings, using data and reporting systems to help maintain high standards of patient safety and care.
About us
Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
Job description
Job responsibilities
Priory Hospital Altrincham
£26,300 per annum
Full Time - 37.5 hours per week
Priory Hospital Altrincham has an opportunity for a Quality and Compliance Administrator to join our team.
Located in South Manchester, Priory Hospital Altrincham is set within a beautiful Grade II listed building, providing the perfect setting for you to focus on your recovery.
Person Specification
Essential
- Previous experience in an administrative role.
- Excellent communication, organisational and time-management skills.
- Ability to manage competing priorities and work to tight deadlines.
- Strong customer service skills and attention to detail.
- Ability to maintain accurate records and handle confidential information appropriately.
Desirable
- Previous experience in a similar role within a healthcare setting.
- Experience with clinical governance, quality assurance or compliance processes.
- Knowledge of audit processes and quality improvement initiatives.
- Experience supporting complaints handling, incident reporting or investigations.
- Experience managing diaries, coordinating meetings and preparing reports.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Priory Healthcare
Address
Rappax Road, Hale
Manchester
Greater Manchester
WA15 0NU
United Kingdom
Employer's website
https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)