About this role
Job summary
West London NHS Trust has grown significantly in the last two years with investment in mental health services and this growth is set to continue over the next five years. In 2019, the Trust expanded its portfolio to include community services in Ealing and beyond, through our integrated care services. We are incredibly proud that more staff than ever would recommend us a place to work and we have seen a 28% increase in staff engagement in the national staff survey over the last 5 years.
We are on a significant journey of transformation in the quality of services provided, through greater co-production with service users and carers, and addressing long-standing inequalities. Increasingly, we are leading and collaborating closely with integrated care partnerships including working towards giving a stronger voice to some of the most vulnerable people in society.
Main duties of the job
- Liaising on a day-to-day basis with Contractors, Facilities Co-ordinators, Officers and Managers reporting service deficiencies as appropriate and ensuring that remedial action is taken as required.
- Respond to any complaints/concerns or queries in relation to the services provided and assisting in the investigation of incidents/ complaints of poor performance and where appropriate ensure that line management is fully aware of issues.
- Responsible for the day-to-day management of services within your specified area of work and cover for other teams as requested by the Facilities management.
- Lead by example, offering guidance and support to domestic, security, and portering staff while maintaining a professional and respectful approach, encouraging the same standard across the department.
- Assist in monitoring and reporting maintenance issues. Conduct annual driving licence checks for all registered Trust drivers, with additional checks for those with endorsements or penalty points.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Good standard of education or evidence of further education/development or experience in a similar or related field
- NVQ 2/3 or equivalent qualification.
Desirable
- Transport, Security and/or portering systems or hotel services qualifications or experience
- Driver's License.
Experience
Essential
- Team Leader/Supervisory experience.
- Experience of undertaking a diverse range of tasks and responsibilities
- Monitoring or auditing outcomes.
- Experience of IT systems, in particular managing databases
Desirable
- NHS experience
- Security, Portering or Transport services experience
Knowledge
Essential
- Knowledge of contracted services.
- Proficient in Microsoft Software.
Desirable
- Understanding of National Standards for Cleanliness 2007, Health & Social Care Act 2008 and PAS 5748.
- Understanding of the PLACE process.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West London NHS Trust
Address
St Bernards
Southall
UB2 4SD
United Kingdom
Employer's website
https://www.westlondon.nhs.uk (Opens in a new tab)