About this role
Job summary
The Data Quality Administrator is responsible for supporting the practice in delivering high quality, safe and effective patient care through the management of clinical data, recall processes and performance related activity. The post holder will maintain accurate clinical records, support data quality initiatives, run clinical searches, manage patient recalls and assist with contract and incentive schemes including QOF, IIF, PCN DES, Local Enhanced Services and GPQC. Working closely with clinical and management teams, the role supports performance monitoring, patient engagement and administrative processes to help ensure key targets and indicators are achieved. Strong IT skills, attention to detail and the ability to work independently are essential.
Main duties of the job
1. Data Quality & Clinical Searches
- Maintain data accuracy within clinical systems.
- Run clinical searches for performance monitoring, audits and service delivery.
- Identify and correct coding discrepancies.
- Support updates to templates, protocols and data quality tools.
- 2. Financial Incentive Schemes (QOF, LES/LIS, IIF, PCN DES, GPQC)
- Support financial incentive schemes.
- Monitor indicators and ensure accurate data capture.
- Assist with claims and performance reporting.
- Work with clinicians to support achievement and funding.
3. Recalls & Patient Communication
- Coordinate recalls for long term conditions, vaccinations, screening and reviews.
- Contact patients by telephone, letter, SMS and digital messaging.
- Support appointment booking and recall queries.
- Track recall progress.
4. Campaigns & Patient Engagement
- Support patient outreach and health promotion activities.
- Prepare data lists and campaign materials.
5. General Administration
- Ensure accurate coding, scanning and processing of clinical documents.
- Maintain confidentiality and comply with information governance requirements.
- Summarise new patient records and process registrations and deductions.
- Provide administrative support as required.
- Undertake additional duties to support practice operations.
- This list is not exhaustive, and the post holder will be required to undertake any additional administrative tasks to support operational effectiveness and the wider practice needs.
About us
At Little Harwood Health Centre, we are proud to be a well-established and patient-focused GP practice located in the heart of the community. We are committed to delivering high-quality, compassionate healthcare to our diverse patient population, and we place great emphasis on continuity of care, innovation, and clinical excellence.
Our team is made up of dedicated GPs, nurses, healthcare assistants, and administrative staff who work collaboratively in a supportive and friendly environment. We believe in mutual respect, shared learning, and a proactive approach to patient care. The practice encourages personal development and offers opportunities for ongoing training and career progression.
Working with us means becoming part of a warm, inclusive, and hard-working team where your contribution is truly valued. Staff wellbeing is a priority, and we promote a positive work-life balance, offering flexible working patterns, regular team meetings, and support from experienced colleagues.
If you're a motivated and caring individual with a passion for patient care, we would love to hear from you.
Job description
Job responsibilities
The Data Quality Administrator is responsible for supporting the Practice in delivering highquality safe and effective patient care through the management of clinical data, recall processes and performance related activity.
Person Specification
Qualifications
Essential
- Strong IT literacy including confident use of Windows Excel and database systems.
- Experience using EMIS or similar clinical systems.
- Understanding of data quality clinical coding recalls or NHS performance frameworks.
- High attention to detail and strong accuracy in work.
- Confident written and verbal communication skills.
- Ability to manage workload independently and work with minimal supervision.
- Professional reliable and patientfocused approach.
Desirable
- Previous experience in a GP practice or NHS administrative role.
- Familiarity with iPLATO, AccuRx or other digital communication tools.
- Experience running clinical searches or coordinating recall programmes.
- Knowledge of medical terminology or NHS incentive/contract schemes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Little Harwood Health Centre
Address
Plane Tree Road
Blackburn
BB1 6PH
United Kingdom
Employer's website
https://www.lhhc.co.uk/ (Opens in a new tab)