About this role
Job summary
Harrow East Primary Care Network is looking for an accomplishedPCN Managerto provide operational leadership across our three GP practices: Honeypot Medical Centre, Bacon Lane Surgery and Mollison Way Surgery.
We serve a diverse and growing population ofover 41,000 patientsand deliver an expanding range of services through our multidisciplinary PCN workforce.
Working closely with thePCN Clinical Director, you will coordinate the day-to-day business of the PCN and ensure that our contractual, workforce, financial and strategic priorities are delivered effectively.
This is a broad and influential role. You will oversee PCN operations, workforce and HR processes, Network Contract DES and enhanced-service delivery, financial monitoring, governance, performance reporting, service improvement and the implementation of new initiatives. You will also help strengthen relationships between our practices and with neighbourhood, community, mental health, social care, voluntary-sector and NHS partners.
We are seeking someone who combines strong organisational discipline with sound judgement, initiative and excellent communication. You must be able to manage multiple priorities, follow work through to completion and provide clear, timely assurance to clinical and practice leaders.
Main duties of the job
Provide effective day-to-day operational management of Harrow East PCN, working with the Clinical Director to translate priorities into clear plans, actions and measurable outcomes.
Coordinate delivery of theNetwork Contract DES, enhanced services and PCN programmes, ensuring deadlines, submissions, performance, risks and actions are effectively managed.
Oversee thePCN and ARRS workforce, including workforce planning, recruitment, induction, training, supervision, appraisal and performance processes.
Monitorbudgets, funding, expenditure and claims, supporting effective financial management and value for money.
Produce clearreports, dashboards, Board papers and performance informationto support decision-making and improvement.
Maintain robustgovernance and assurance, including risk management, policies, action tracking and contractual requirements.
Build strong relationships across member practices and with theICB, other PCNs and health, social care and voluntary-sector partners.
Supportintegrated neighbourhood working, helping develop proactive, coordinated and joined-up care.
Supportpatient engagement and PCN communications, including the website and other public-facing information.
About us
Harrow East Primary Care Network is a collaboration betweenHoneypot Medical Centre, Bacon Lane Surgery and Mollison Way Surgery, working together to improve access, quality, workforce resilience and outcomes for our local population.
We have a diverse multidisciplinary workforce delivering services including clinical pharmacy, care coordination, social prescribing, first-contact physiotherapy, mental health support, respiratory services, enhanced access and proactive and frailty care.
We have a strong focus onpopulation health, reducing health inequalities, patient engagement and continuous improvement. Our recent patient-access programme has included PCN-wide audits and surveys and a patient engagement event attended by approximately 200 patients.
The PCN is also actively involved in developing integrated neighbourhood working across East Harrow, alongside community services, mental health, social care, public health and the voluntary sector.
This is an excellent opportunity to join an ambitious, clinically led PCN and play a central role in its continued development.
Job description
Job responsibilities
The PCN Manager will
Provide effective day-to-day operational management of Harrow East PCN.
Work closely with the Clinical Director and PCN Board to translate strategy and contractual requirements into clear plans, actions and measurable outcomes.
Coordinate delivery of the Network Contract DES, local enhanced services and other PCN programmes.
Maintain oversight of deadlines, submissions, performance indicators, risks, actions and outstanding decisions.
Support workforce planning and the effective management of the PCNs multidisciplinary and Additional Roles Reimbursement Scheme workforce.
Coordinate recruitment, pre-employment checks, induction, supervision arrangements, appraisal, training, absence management and other people processes.
Work with the Clinical Director and Finance Lead to monitor budgets, funding, claims, expenditure and value for money.
Prepare high-quality reports, dashboards, board papers, briefings, action logs and supporting evidence.
Use data and business intelligence to identify variation, monitor performance and support improvement across member practices.
Lead and coordinate PCN projects, ensuring that milestones, dependencies, risks and benefits are clearly managed.
Promote effective communication and collaborative working between the three member practices.
Represent the PCN appropriately in meetings with the ICB, neighbourhood teams, partner organisations and other PCNs.
Support patient engagement, communications and the continued development of the PCNs website and public profile.
Ensure that the PCN operates within appropriate governance, confidentiality, information-governance and data-protection requirements.
Person Specification
Qualifications
Essential
- Educated to degree level, or able to demonstrate equivalent senior management knowledge gained through substantial relevant experience.
- Evidence of continuing professional development.
- Relevant management, leadership, project-management, business-management or healthcare-management training or experience.
Desirable
- Previous experience within a Primary Care Network or general practice.
- Detailed knowledge of the Network Contract DES and ARRS.
- Experience of NHS enhanced services, contractual submissions and commissioner assurance.
- Experience of working with an ICB, GP federation, neighbourhood team or place-based partnership.
- Experience of population health management and tackling health inequalities.
- Experience of patient engagement and public-facing communications.
- Experience of supporting multidisciplinary or integrated-care services.
- Familiarity with EMIS, NHS data systems, business-intelligence dashboards or primary-care digital platforms.
Experience
Essential
- Strong understanding of operational management and performance assurance.
- Excellent planning, prioritisation and organisational skills.
- Ability to convert strategy and discussion into clear deliverables, owners and deadlines.
- Excellent written and verbal communication.
- Ability to produce accurate, professional and audience-appropriate documents.
- Confidence dealing with senior clinicians, practice leaders, staff and external partners.
- Sound judgement and the ability to work independently within agreed authority.
- Strong problem-solving and negotiation skills.
- Ability to challenge constructively and handle difficult conversations.
- Numeracy and the ability to understand budgets, claims and financial reports.
- Advanced working knowledge of Microsoft Word, Excel, Outlook, PowerPoint and Teams.
- Ability to create and maintain effective trackers, reports and documentation systems.
- Commitment to equality, patient-centred care, confidentiality and continuous improvement.
Personal Attributes
Essential
- Proactive and reliable.
- Highly organised and attentive to detail.
- Calm and professional when managing pressure.
- Collaborative while remaining accountable for delivery.
- Comfortable working with ambiguity and change.
- Able to build trust across practices and organisations.
- Persistent in following actions through to completion.
- Honest about risks, progress and areas requiring support.
- Committed to improving services and outcomes for patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Honeypot Medical Centre
Address
404 Honeypot Lane
Stanmore
Middlesex
HA7 1JP
United Kingdom
Employer's website
https://www.honeypotmc.co.uk/ (Opens in a new tab)