Fund Payments & Treasury - All Roles @ Vistra

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is to progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team in Fund Payments & Treasury. This full-time and permanent position is based in Iskandar Puteri, Johor Bahru and offers regional coverage, allowing you to make a significant impact on our corporate services and its’ growth.

Associate (A1)

Key requirements

• Must be willing to be based in Iskandar Puteri, Johor.
• Experience in Fund Operations, especially in payments, cash management, and treasury bank account handling (e.g., opening accounts, updating signatories), with solid knowledge of KYC documentation.
• Skilled in cashbook entries and capital call tracking.
• Strong time management and multi-tasking skills; able to handle multiple tasks with tight deadlines.
• Details oriented and highly focused.
• Comfortable working under pressure in a fast-paced environment.
• A quick learner who is flexible and can adapt to changes easily.
• Takes full ownership and responsibility for assigned work, with a strong focus on accuracy (zero-error mindset).
• Must have excellent English communication skills to manage client and bank relationships effectively.
• Has a positive, problem-solving attitude with the ability to think creatively.
• A strong team player who works well in a dynamic environment and can collaborate across teams and departments.
• Degree holder in Business Management or Banking or any other related field of study which is relevant to the key responsibilities.

Key responsibilities

• The candidate is required to be involved in Fund Operations by manually setting up / initiating payment, cash management and remittance in the client’s online bank portal or payment platform by adhering to all implemented procedures and policies.
• Assist and coordinate with client in their treasury bank account management and work closely with the both client and banks to manage end to end process of client bank account which includes bank opening, change of account signatories, I- banking users, bank KYC reviews, bank account closure and other bank related tasks assigned by the Manager/Team Lead.
• Manage the client’s cash book updates, capital calls and any other tasks that is assigned by the Manager / Team Lead.
• Manage day to day client relationship by attending to both client and bank queries in a professional and timely manner in accordance with the Service Level Agreement and Turn-Around Time.
• Provide support to facilitate the on-time completion of internal and external audits.

Senior Associate (A2)

Key requirements

• Strong analytical mindset with a high level of accuracy and attention to detail in reviewing payment instructions and supporting documentation.
• Demonstrated understanding of payment operations, treasury processes, and bank account management requirements.
• Able to work under pressure and manage high transaction volumes while maintaining quality and compliance.
• Proficient in identifying discrepancies, verifying supporting documents, and ensuring adherence to internal approval matrices and control frameworks.
• Skilled in guiding and supporting sub-teams, providing clarifications, and fostering consistent application of processes across team members.
• Excellent communication skills (verbal and written) in English, with the ability to handle client and bank queries professionally and confidently.
• Strong collaboration and coordination skills when working with cross-functional teams such as Accounting and other Client Service teams.
• Proactive, accountable, and solution-oriented, with the ability to assess risks, propose improvements, and ensure error-free execution.
• Hands-on experience in payment review or bank portal operations.
• Bachelor's degree in Business, Finance, or related field.

Key responsibilities

• Review payment instructions and supporting documents prepared by the maker to ensure accuracy, completeness, and compliance with internal controls and client procedures before approval.
• Perform payment setup and validation in client bank portals or payment platforms when required, ensuring proper approval of routing and adherence to internal authorization matrices.
• Guide and support sub-teams in resolving payment-related queries, providing clarifications on procedures, and assisting the Manager or Team Lead in maintaining overall quality control and SLA compliance.
• Coordinate with clients and banks on complex or escalated payments and bank account management matters, including account openings, signatory changes, i-banking user setup, and KYC documentation.
• Perform call-backs and payment screening checks where applicable to validate payment instructions and safeguard against potential fraud or discrepancies.
• Monitor and review client cash books and capital call trackers, ensuring reconciliations are accurate and completed on time.
• Handle client and bank queries in a timely and professional manner, providing updates or resolutions consistent with agreed SLAs.
• Support internal and external audits by reviewing documentation and ensuring records are properly maintained for audit readiness.
• Identify process gaps or recurring issues and work with the Manager or Team Lead to propose improvements and strengthen internal controls.

Assistant Manager (A3)

Key Requirements

• Has excellent experience in leading and managing a team of 10-15 people and day to day payment and treasury operation.
• Has experience in managing the team KPI, staff performance and capacity planning.
• Has strong payment processing experience using various international, Singapore and local I-banking knowledge in both local and telegraphic transfer knowledge.
• Familiar with Sort Code, SWIFT, SNAPS, ETC, ABA codes
• Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines with fast paced environment.
• Excellent time management, good organisation skills and multi-tasking skills
• Strong stakeholder and relationship management skills
• Capability to proactively figure out next steps and break through stalemate situations
• Results-oriented and efficient.
• Focused and meticulous, with a keen eye for detail.
• Able to perform simple cash book reconciliation.
• Has excellent multitask skill and manage multiple priorities that often has deadlines imposed.
• Excellent interpersonal, written, and verbal communication skills are essential.
• A good team player with leadership/supervisory skill

Key Responsibilities

• Perform reviewer and approval role for payment, cash management and treasury related deliverables adhering to all implemented policies and procedures.
• Leading and managing day to day operations work for all operations related to payment and treasury work to ensure the team meet the SLA.
• Monitoring of all payment and treasury deliverables on a day-to-day basis to ensure all deliverables meet the KPI target and identify and analyse the root cause of the late deliveries and error, if any.
• All payment reconciliation is tracked and updated in accurate and timely manner.
• Manage end to end process of client bank account opening and closing, change of account signatories, I-banking users, bank KYC reviews, payment/ cashbook reconciliation, transaction monitoring and other bank related tasks.
• Work closely with banks to ensure all client instructions are executed in a timely manner.
• Address any concerns or issues a client may have and work with Head of Department and Client Relationship Manager to resolve them.
• Identify and escalate any operational issues or concerns to the Head of Department and work together on a recommended solution for process improvement/ projects.
• Provide training to the team for new hires and junior officers.
• Manage the team KPI, track the quality of the payment and treasury work, perform staff monthly performance review/issues, or as of when require and team’s capacity planning.
• Actively be involved in process improvement and standardization initiatives.
• Provide support to facilitate the on-time completion of internal and external audits.
• Participate in projects as of when required.

Manager (B1)

Key Requirements

• Strong expertise in payment operations and treasury management, including bank account lifecycle management and cash flow monitoring
• Proven experience in a reviewer/approver capacity, with deep understanding of internal controls, risk frameworks, and compliance requirements
• Demonstrated leadership and team management experience, with the ability to lead Team Leads and develop high-performing teams
• Strong risk awareness and analytical mindset, with the ability to identify discrepancies, assess impacts, and enforce robust controls
• Excellent stakeholder management and communication skills, with confidence in managing senior client and banking relationships
• Proven ability to manage high transaction volumes and multiple priorities in a fast-paced, deadline-driven environment
• Strong attention to detail, balanced with the ability to maintain a strategic and big-picture perspective
• Experience in driving process improvements, automation, and operational efficiencies
• Proficient in payment platforms, bank portals, and treasury-related systems and controls
• Collaborative and able to work effectively across cross-functional and regional teams
• Proactive, accountable, and solution-oriented, with strong ownership and decision-making capability
• Bachelor’s degree in Business, Finance, or a related field
• Typically 7–10 years of relevant experience in payments, treasury, or banking operations, with managerial experience preferred

Key responsibilities

• Oversee and lead the end-to-end payments and treasury operations, ensuring all transactions are accurate, compliant, and executed in line with internal controls and client-specific procedures
• Establish and maintain a robust review and approval framework, ensuring payment instructions and supporting documents are thoroughly validated for accuracy, completeness, and compliance prior to final authorization
• Provide hands-on oversight of payment setup and validation in client bank portals or payment platforms when required, ensuring adherence to approval matrices and segregation of duties
• Act as the final escalation point for complex or high-risk payment issues, ensuring timely resolution while mitigating operational and fraud risks
• Lead, mentor, and develop Team Leads and sub-teams, ensuring consistent application of processes, high-quality output, and adherence to SLA commitments
• Oversee and coordinate client treasury and bank account management activities, including account opening/closure, signatory updates, e-banking administration, and KYC processes
• Build and maintain strong senior-level relationships with clients and banking partners, ensuring high service delivery standards and effective stakeholder management
• Implement and oversee payment verification controls, including call-backs and screening checks, to safeguard against fraud and ensure regulatory compliance
• Oversee cash management activities, including monitoring client cash books, capital call trackers, and reconciliations, ensuring completeness and timeliness
• Drive operational efficiency and continuous improvement initiatives, identifying process gaps, reducing manual risks, and strengthening internal controls
• Ensure timely and professional handling of client and bank queries, maintaining service excellence aligned with SLAs and TAT expectations
• Lead and coordinate internal and external audits, ensuring audit readiness, proper documentation, and timely closure of audit findings
• Collaborate with cross-functional teams (e.g., Accounting, Client Services) and regional stakeholders to ensure alignment and seamless service delivery
• Provide management reporting, risk insights, and operational updates to senior leadership
• Support business growth initiatives, including onboarding new clients, transitioning services, and implementing new processes or systems.