About this role
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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Palm Beach Gardens, Florida.
The Surgery Services Representative 2 oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.
CORE JOB FUNCTIONS
- Acquires operating room schedules and reconciles surgical and anesthesia records.
- Verifies insurance information and takes appropriate steps to obtain any missing information.
- Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
- Maintains an organized record of charges by batching patient records by date of service.
- Responds to and resolves complex costumer grievances.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education
High School Diploma or equivalent/relevant experience, certification or license
Certification and Licensing
Refer to department description for applicable certification requirements
Experience
Minimum 3 years of relevant experience required
Knowledge, Skills and Abilities
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Department Specific Qualifications
Education
High School diploma or equivalent
Certification and Licensing
Not Applicable
Experience
Minimum 2 years of relevant experience
Knowledge, Skills and Attitudes
- Ability to establish and maintain effective working relationships with providers, clinical support staff, and patients.
- Outstanding interpersonal skills with a commitment to service excellence
- Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
- Ability to handle multiple tasks, software systems, and technologies simultaneously.
- Knowledge of generally accepted accounting procedures and principles.
- Proficient in relevant estimate software tools and creation of estimates.
- Knowledge of health care regulatory guidelines and compliance requirements
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status
Full time
Employee Type
Staff