About this role
Cleaning & Guest Services Manager
Defence Base Services (BSC) | Living & Working Services (LWS)
Location: TBC
Lead teams. Drive service excellence. Make an impact.
Ventia is seeking an experienced Cleaning & Guest Services Manager to lead the delivery of cleaning and guest services across our Defence Base Services contract.
This is an opportunity to take ownership of a critical operational portfolio, leading frontline teams, driving customer satisfaction, and ensuring the highest standards of safety, compliance and service delivery are achieved.
Reporting to the Hospitality & Catering Services Manager, you will play a key role in creating positive experiences for Defence personnel while leading a large operational workforce across cleaning and accommodation support services.
What's on Offer
- Competitive salary package
- Career development opportunities within one of Australia's leading essential services providers
- Exposure to a large, nationally significant Defence contract
- Supportive leadership and collaborative team culture
- Opportunity to lead established teams while driving continuous improvement initiatives
- Diverse role combining people leadership, operational management and stakeholder engagement
About the Role
As the Cleaning & Guest Services Manager, you'll be responsible for the day-to-day leadership of cleaning and guest services operations, ensuring services are delivered safely, efficiently and in line with contractual requirements.
Your responsibilities will include
- Leading and developing operational teams
- Managing service delivery across cleaning and guest services functions
- Maintaining high standards of safety, quality and compliance
- Building strong relationships with Defence stakeholders and internal teams
- Managing budgets, consumables and operational performance
- Conducting inspections, audits and quality reviews
- Identifying opportunities to improve service delivery and customer experience
- Driving workforce engagement, capability development and performance outcomes
About You
We're looking for a people-focused leader who enjoys building high-performing teams and delivering exceptional customer outcomes.
You will ideally bring
- Experience leading cleaning, hospitality, accommodation, facilities management or service-based operations
- Proven experience managing and developing teams
- Strong stakeholder management and relationship-building skills
- Sound commercial acumen and budget management capability
- Excellent organisational and problem-solving skills
- A commitment to safety, quality and continuous improvement
- The ability to manage multiple priorities in a dynamic operational environment
A qualification in Hospitality, Business Management or a related discipline will be highly regarded, although relevant industry experience is equally valued.
About Ventia
At Ventia, we help keep Australia moving. We provide essential infrastructure services across Defence, telecommunications, transport, utilities and social infrastructure sectors, employing thousands of people across Australia and New Zealand.
Within our Defence business, we deliver critical support services that enable the Australian Defence Force to focus on protecting and serving the nation.
Important Requirements
To be considered, applicants must be eligible to obtain and maintain the required Defence security clearances. Australian citizenship is required for engagement on Defence contracts.
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 169402