Help Desk Technician @ TEKsystems

Help Desk Technician (FTC Laptop Refresh Project)

Location: Washington, DC (100% Onsite)Duration: January - March (Approx. 320 Hours)Pay: Up to $25/hrClient: Leidos supporting the Federal Trade Commission (FTC)

Overview

TEKsystems is seeking Help Desk Technicians to support a large-scale laptop refresh and end-user support initiative for the Federal Trade Commission (FTC). This is an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, customer interaction, and working in an enterprise environment. You will provide Tier 1/Tier 2 desktop support, assist with laptop deployments and replacements, resolve technical issues, and support end users throughout the technology refresh process. This project is expected to run from January through March, with high-performing consultants potentially being considered for future opportunities.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users
• Troubleshoot hardware, software, and Microsoft 365 issues
• Support laptop refresh, deployment, and workstation replacement activities
• Document and manage incidents and service requests through ServiceNow
• Configure and deploy laptops, desktops, and peripheral devices
• Perform account support, password resets, and access-related troubleshooting
• Diagnose and resolve Windows operating system issues
• Escalate complex issues when necessary and ensure timely resolution
• Deliver excellent customer service while supporting users onsite
• Maintain accurate documentation of work performed and ticket updates

Required Qualifications

• 3+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, Office Suite)
• Experience working within a ticketing system (ServiceNow preferred)
• Strong troubleshooting skills across hardware, software, and Windows environments
• Excellent communication and customer service skills
• Ability to work onsite 5 days per week in Washington, DC
• Ability to obtain an FTC Public Trust Clearance

Preferred Qualifications

• Prior federal government or contractor experience
• Previous laptop refresh, deployment, or migration project experience
• Experience with Active Directory or Azure AD/Entra ID
• Knowledge of SCCM/MECM
• CompTIA A+, Network+, Security+, or ITIL certifications

Why Apply?

• Gain experience supporting a major federal agency
• Join a high-visibility enterprise IT refresh initiative
• Work with a leading government contractor
• Fast interview process
• Potential consideration for future opportunities based on performance

Job Type & LocationThis is a Contract position based out of Washington, DC.

Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 19, 2026.

Workplace TypeThis is a fully onsite position in Washington,DC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.