About this role
Are you someone who enjoys helping customers, solving problems, and learning technical products? We're looking for a Customer Service Representative to join a team that values collaboration, development, and outstanding customer service. Unlike a traditional high-volume call center role, you'll work closely with customers, sales representatives, engineering teams, and warehouse personnel to answer questions, process orders, and help customers find solutions. This is an excellent opportunity for someone who enjoys both customer interaction and learning the technical side of products and operations.
What You'll Do
- Process customer orders and maintain accurate order information within SAP and other internal systems.
- Respond to customer inquiries regarding product availability, order status, pricing, lead times, and shipment updates.
- Provide quotes, expedite orders, process restocking requests, and troubleshoot customer issues.
- Collaborate with engineering, warehouse, and operations teams to resolve customer questions and special requests.
- Build and maintain strong relationships with customers and field sales representatives.
- Manage customer communications through phone, email, and internal systems.
- Ensure accurate order entry and documentation with exceptional attention to detail.
- Learn technical product information and apply it to customer inquiries and order support.
What We're Looking For
- At least 1 year of customer service, customer support, order entry, or related experience.
- Strong computer skills and ability to learn new software systems.
- Excellent attention to detail and organizational skills.
- Strong communication skills, both written and verbal.
- High School Diploma or GED.
Why Join This Team?
You'll receive a comprehensive 12-week training program, giving you the tools and knowledge needed to succeed. Training includes:
- Product knowledge
- Order management processes
- Customer service best practices
- Cross-functional business operations
- ERP and SAP system training
The organization is committed to employee development and offers:
- Paid skills training
- Cross-training opportunities
- Tuition reimbursement
- On-site training center and dedicated trainers
- Professional certifications and memberships
- Internal advancement opportunities
- Travel and training opportunities at other U.S. locations
What Makes This Opportunity Different?
This role starts within Order Processing, allowing you to learn the company's systems, products, and customers before taking on more complex customer support responsibilities. You'll gain valuable experience working with SAP, technical products, sales teams, engineering, and operations while building a long-term career within a growing organization.If you're looking for a customer service position that combines relationship-building, problem-solving, technical learning, and career growth, we'd love to hear from you. Apply today to learn more about this opportunity.
Job Type & LocationThis is a Contract to Hire position based out of Waunakee, WI.
Pay and BenefitsThe pay range for this position is $23.21 - $23.21/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 26, 2026.
Workplace TypeThis is a fully onsite position in Waunakee,WI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.