Quality Administrator Apprentice @ Serco

Location: Solihull, with travel to other Serco sites as required. Office based initially.

Schedule: FTC 22months, 37.5 hours per week, Monday – Friday, 09:00 – 17:00

Provider: MBKB

Salary: £24,300 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: Quality Practitioner Level 4

Here at Serco, we're looking for a detail-oriented and people-focused Quality Administrator Apprentice to join our Talent and Learning Quality and Partnerships team — and we'll give you the structured support, mentoring, and a fully funded apprenticeship to build your career from day one.

This is a genuinely great first step into a professional office environment. You don't need prior experience in quality assurance or learning and development — what matters is that you care about getting things right, you're comfortable with data, have an interest in education and that you approach every conversation with professionalism and patience.

Day to day, you'll be keeping quality records and evidence accurate, preparing information for quality reviews and audits, and supporting colleagues across Serco's internal apprenticeship provision. The work is varied, consequential, and sits at the heart of how Serco develops its people.

Day to day you’ll be involved in:

• Maintaining accurate quality trackers, records and reports in line with agreed processes, ensuring information is complete and up to date.
• Collecting, collating and inputting quality and performance information, including learner feedback and sampling outcomes, with basic checks for accuracy and consistency.
• Supporting the administration of learner and programme sampling and quality review activity by preparing information, completing evidence requests and maintaining the audit trail.
• Producing routine reports and summaries from agreed data sources using spreadsheets and other approved systems.
• Responding to routine requests for quality and learner information accurately and within agreed timescales.
• Gathering and collating learner and stakeholder feedback to help identify themes, challenges and opportunities to improve the learner experience.
• Maintaining the team skills matrix and supporting documentation so that evidence of occupational competence is accurate and readily available.
• Building and maintaining a complete evidence base to support internal and external quality reviews, audits and inspection activity.
• Working professionally with learners, Line Managers, Development Coaches, Awarding Organisations and Partner Providers on delegated quality administration activities.
• Handling learner and colleague information confidentially in line with data protection requirements, and escalating any gaps, inconsistencies or risks to the right colleague.

What you need to do the Apprenticeship?

Essential

• Level 2 English and Maths (GCSE grade C/4 or equivalent).
• Ability to use Microsoft Office applications, particularly Excel, Word, Outlook and Teams — you're comfortable working with data.
• A basic understanding of data collection, checking and simple analysis.
• Strong attention to detail, with the ability to keep accurate records, follow documented processes and work systematically.
• Clear written and verbal communication skills for working with learners and colleagues.
• Good organisation, with the ability to manage competing routine priorities.
• The ability to work independently and as part of a team, managing your own tasks while knowing when to ask for support or escalate an issue.
• Willingness to learn — you'll welcome feedback and use it to improve the quality of your work.
• A commitment to completing the apprenticeship programme and Serco training.
• You'll need to be able to travel to other Serco sites as the role requires — a car or train tickets will be provided in line with Serco's travel policy, and hot desks are available at sites.
• To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years

No prior experience is required. A methodical mindset, a genuine willingness to learn, and a care for accuracy are what we're really looking for.

What's in it for you?

• Fully funded apprenticeship
• Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career
• Opportunity to gain practical experience in quality administration, data handling and evidence management
• Hybrid working, with access to hot desks at Serco sites as required
• A chance to work with a supportive and experienced Talent and Learning team

What Serco offers

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

A little bit about us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.