About this role
Solution Design
Job Location: Chennai
About the Role – Job Purpose
Solution Design is accountable for defining, designing and operationalizing agreed solutions for business requirements across GSC IT Products (End-to-End).
The role translates business requirements into highly automated, standardized and scalable solutions by leveraging existing IT applications and ensuring alignment with operational, technical, legal and fiscal requirements.
The position plays a critical role in delivering flexible, cost-effective and globally standardized cross-product solutions while maintaining enterprise architecture standards, governance frameworks, security policies and strategic product roadmaps.
The role acts as a key bridge between Business Stakeholders, Product Managers, Architects, Development Teams and Operations Teams to ensure solutions are scalable, sustainable and cost-effective.
Key Differentiators
- Align and document changes required to existing IT solutions in collaboration with different Solution Design teams.
- Manage and guide a small, geographically distributed team of Business Analysts.
- Demonstrate advanced knowledge of GSC business processes and operational requirements.
- Understand business-critical requirements and their impact on process execution.
- Balance IT system capabilities and constraints with business priorities and end-user requirements.
- Possess knowledge of global core applications.
- Demonstrate deep expertise in EDI integration.
- Review enhancement proposals and assess their business and technical impact.
- Work effectively with multicultural and geographically dispersed teams.
- Apply project management, analytical and communication skills.
- Drive change management initiatives and identify opportunities for improvement.
- Anticipate trends and develop innovative solutions.
- Design, manage and monitor complex projects.
Key Responsibilities
1. Global Solution Design & Delivery
- Lead end-to-end solution design for business initiatives and transformation programmes.
- Manage key DGF Operations-related solution design and processes across products.
- Analyse business requirements and translate them into solution architectures and technical designs.
- Define application, integration, data and process flow designs.
- Ensure solution scalability, maintainability, performance and reliability.
- Prepare High-Level Designs (HLDs) and Solution Design Documents (SDDs).
- Review and approve solution designs proposed by vendors and development teams.
2. Business Requirements & Solution Design
- Collaborate with Product Managers and Business Process Owners to understand business objectives.
- Challenge business requirements and identify optimal technology solutions.
- Ensure solutions support strategic business outcomes and operational efficiency.
- Participate in product roadmap planning and prioritization activities.
- Ensure compliance with:
- Enterprise Architecture standards.
- Security and Cybersecurity policies.
- Data Privacy requirements.
- Regulatory and Compliance obligations.
- IT Service Management standards.
- Present solution designs to Architecture Review Boards (ARB), Change Advisory Boards (CABs) and governance forums.
- Manage technical risks and design exceptions.
3. Stakeholder Management
- Act as a trusted advisor to business and IT stakeholders.
- Influence stakeholders regarding policies, practices and procedures.
- Coordinate with third-party service providers and external vendors.
- Facilitate workshops to gather requirements and define future-state solutions.
- Align cross-functional teams around agreed solution directions.
- Support executive discussions by clearly articulating architecture decisions and trade-offs.
4. Management Responsibility
- Provide functional leadership and guidance to team members.
- Develop comprehensive training and development plans for direct reports.
- Build commitment, motivation and enthusiasm across the team.
- Coach, mentor and develop talent.
- Oversee team assignments and ensure effective delivery of responsibilities.
Qualifications & Skills Required
- Deep or expert knowledge of Freight Forwarding business and GSC business processes.
- Extensive experience in large-scale programme delivery and project portfolio management.
- Proven ability to translate complex business requirements into deployable solutions and processes.
- Experience in solution design and delivery of agile, configurable IT solutions.
- Strong IT technical skills and knowledge of IT project portfolio systems.
- Strong IT product innovation and product portfolio management experience.
- Experience in financial tracking and portfolio management.
- Strong management consultancy and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to influence, negotiate and manage internal and external stakeholders.
- Strong customer and business orientation with logistics market understanding.
- Strong decision-making, problem-solving and execution capabilities.
- Ability to work in global, multicultural and cross-functional environments.
- Adaptability and ability to manage ambiguity and organizational change.
- Knowledge of Agile delivery and project management methodologies such as DePICT, PRINCE2 or equivalent.
- Fluent in English, both verbal and written.
Education
- Bachelor's degree or equivalent qualification in Logistics / Freight Forwarding, Business Administration or Information Technology.
Experience Required
- Minimum 10+ years of detailed Freight Forwarding business process knowledge and experience.
- Minimum 5 years of experience in complex project management or large-scale programme delivery.
What We Offer
An opportunity to work in a global environment, collaborate with international business and technology stakeholders, lead solution design initiatives and contribute to the digital transformation of DHL Global Forwarding's business operations.