About this role
Job Purpose
- Drive regional sector development in line with the global sector strategy and deliver accelerated, profitable growth across all commercial channels (CSI, MNC, BC and SBC).
- Lead the engagement and execution of the DGF sector strategies at a regional level for a specific sector.
- Drive the sector strategy & execution at Regional level.
Typical Business Titles
Regional Sector Head [Sector Name]
Differentiator
- Development of Regional plans to achieve short- and medium-term strategy targeting growth in not only the core Air & Ocean business but include strategies for solutions specific for your respective sector.
- Balance near-term growth from the existing sector base with future development, including new-logo acquisition and higher-margin opportunities.
- Build strong links across the DHL Group network and actively drive cross-BU collaboration around customer solutions, joint initiatives and growth synergies.
Key Tasks
Global Sector Strategy & Playbooks
- Translate the sector strategy into a clear annual growth plan, with measurable targets aligned across global, regional, and country levels to ensure disciplined execution.
- Drive alignment and execution across regional and country teams against one sector strategy, clear priorities and agreed growth targets.
Capability/Solution Development
- Ensure close cross-product collaboration with Ocean, Air, Road, IP, and Customs Brokerage to define solution requirements and deliver integrated cross-border end-to-end offerings.
Sales Performance
- Own sector growth performance, including profitability, volume and growth targets, ensuring sustainable and value-driven development across all channels.
- Drive execution through clear governance, KPIs, transparent reporting and disciplined follow-up.
Customer Growth Enablement
- Define sector customer and opportunity priorities across global, regional and country levels, working through the relevant sales-channel owners to accelerate growth.
- Provide sector expertise and senior support for strategic deals, new-logo pursuits and must-win opportunities.
- Shape the sector approach for complex, multi-country RFI/RFQ and tender processes, ensuring the value proposition and pricing strategy align with regional and global frameworks.
- Engage with priority customers to strengthen sector insight, validate the value proposition and support strategic growth opportunities.
Sector Expertise
- Build and leverage deep sector and customer insights to inform strategy, prioritization, and competitive positioning.
Customer-Centric Marketing & Events
- Partner with Marketing to develop and align on a robust, customer-focused go-to-market strategy and shape a compelling, sector-specific customer value proposition.
Performance / KPIs
- Customer satisfaction.
- Achieving budges and targets.
- Accurate & complete revenue reporting.
- Deliver aggressive growth.
Stakeholders
- Influence others outside of own job area regarding policies, practices and procedures.
- Develop strong, trusting relationships with business leaders across DHL.
- Cooperate with and coordinate 3rd parties e.g. external service providers.
- Advise customers and key stakeholders on processes, systems and tools.
Knowledge, Skills, Abilities, Education and Experience
- Market awareness of sector performance.
- Commercial analytics, pipeline visibility and opportunity prioritization.
- global/regional/local sector growth.
- Hands-on working with regional countries and global to implement solutions.
- 10+ years FF experience.
- 10+ years experience within commercial function
- 5+ years in business development role or Commercial Role.
- 10 years seniority with a certain level of rank enabling to provide a steer in a matrix organization as well as communicating at senior management level.
- Proven successful sales/business development, with solid demonstrated commercial skills within freight forwarding.
- Understanding of the sector constraints.
- Freight forwarding knowledge / experience.
- Ability to operate in a matrix organization.
- Outgoing and structured with some attention to details.