About this role
Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
We are looking for an IT Support Analyst who enjoys solving problems, supporting users, and finding practical ways to make IT processes work better. In this role, you will provide IT support to internal customers across Europe, helping colleagues resolve hardware, software, system and access-related issues.
You’ll also collaborate with other IT teams to solve more complex challenges and continuously improve the way we provide IT support.
About the job
- Provide day-to-day technical support to internal customers across Europe.
- Help users resolve computer, hardware, software, system, device and access-related issues.
- Respond to IT support requests through email, phone and ticketing systems.
- Investigate, troubleshoot and resolve technical issues, including more complex cases.
- Collaborate with other IT teams and specialists when additional expertise is needed.
- Document solutions and keep IT processes and procedures accurate and up to date.
- Identify opportunities to improve existing IT support processes and help implement improvements.
- Participate in IT projects, workshops and other team activities.
About you
- 2+ years of relevant IT support experience.
- University degree, or equivalent relevant work experience.
- Good knowledge of IT systems, technologies and core infrastructure concepts.
- Experience working with Windows Server, Windows client operating systems and Active Directory (AD).
- Strong troubleshooting and problem-solving skills.
- Good communication skills and a customer-focused approach.
- The ability to work independently while also collaborating effectively with colleagues across different teams and locations.
- Fluency in Lithuanian and English languages
The salary range is €30,000 - €33,000 gross per year, but the final offer will depend on the experience and competencies of the selected candidate.
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At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.