About this role
End Date
Wednesday 25 November 2026
We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Job Description Summary
The AV & Events Lead is responsible for the operational, technical and people leadership of enterprise Audio Visual (AV), collaboration and corporate event services.
The role ensures reliable meeting-room and event technology services, successful delivery of executive and business-critical events, effective team performance, and continuous improvement of the colleague experience.
Job Description
Job Description – AV & Events Lead
Grade: E
Function: Modern Workplace – AV & Events
Experience : 7- 10 Years
Location : Hyderabad
Role Purpose
Key Responsibilities
- Lead day-to-day delivery of AV, meeting-room and event services, ensuring service reliability and operational readiness.
- Provide technical leadership across Microsoft Teams Rooms, Cisco Webex, Zoom Rooms and associated AV technologies.
- Own technical readiness and delivery for executive meetings, town halls and business-critical events, including planning, dry runs and live support.
- Lead major AV incidents, ensuring effective technical resolution, risk management, stakeholder communication and escalation.
- Lead and develop the AV & Events team, including workload planning, objectives, 1:1s, performance conversations, coaching and development.
- Ensure appropriate team capability, resource allocation and support coverage across BAU services and planned events.
- Drive problem management, preventative maintenance and sustainable resolution of recurring AV issues.
- Maintain effective operational standards, processes, documentation and service governance.
- Manage supplier and service-partner performance and drive resolution of technical and service-quality issues.
- Build trusted relationships with business stakeholders, technology teams and service partners.
- Drive continuous improvement through automation, AI and emerging collaboration technologies.
Required Experience
- 7–10 years of relevant experience across enterprise AV, Unified Communications, collaboration technologies or corporate event services.
- Proven experience leading or managing technical teams in an enterprise environment.
- Strong experience with Microsoft Teams Rooms and enterprise meeting-room technologies.
- Working knowledge of Cisco Webex, Zoom Rooms and associated collaboration platforms.
- Strong knowledge of AV systems, including displays, cameras, microphones, audio systems, signal flow, control systems and network-connected devices.
- Experience leading technical delivery for executive, high-profile or business-critical events.
- Strong experience in incident, problem and service management, including operational risk and escalation.
- Experience managing AV suppliers, integrators or managed-service partners.
- Strong stakeholder-management skills, including communicating technical issues, risks and service impacts to senior and non-technical stakeholders.
- Demonstrable experience improving service reliability, operational effectiveness and colleague experience.
Qualifications
- Degree, diploma or equivalent professional experience in IT, Electronics, Electrical Engineering, Audio Visual Technology, Telecommunications or a related discipline.
- Relevant professional certifications are desirable, including:
o
AVIXA CTS / CTS-I / CTS-D
- Microsoft Teams Rooms / Microsoft 365 certification
- Cisco Collaboration certification
- Relevant networking certification o
ITIL Foundation or equivalent
Key Skills & Competencies
- AV & Events service leadership
- People leadership and team development
- Microsoft Teams Rooms and Unified Communications
- Executive and business-critical event delivery
- Service management and operational risk
- Major incident and problem management
- Supplier and service-partner management
- Stakeholder and executive communication
- Technical governance and service improvement
- Coaching, mentoring and capability development
- Automation, AI and emerging workplace technologies