About this role
Stew Hansen Hyundai, a proud Ken Garff Automotive Group dealership in Des Moines, is looking for an experienced Automotive Service Manager to lead a high-performing service team while delivering exceptional customer experiences.
Why You'll Love Working Here
- A collaborative team culture where you can make an impact
- Competitive compensation
- Real career growth and paid training opportunities
- Wellness time off and 401(k) with company match
- Medical, Dental, Vision, Life, Disability, and AD&D insurance
- Annual Garff Giveback bonus program
- Employee discounts on vehicles, parts, service, and more!
What You'll Do
- Drive a positive customer experience and resolve concerns professionally
- Lead daily service department operations to maximize efficiency and customer satisfaction
- Establish and maintain service processes, standards, and workflow
- Support and coach Service Advisors to achieve department goals
- Partner with Parts, Sales, and Service teams to ensure seamless operations
- Monitor repair order flow, dispatching, and completion timelines
- Balance customer needs with department performance and profitability
What You'll Bring
- Automotive dealership Service Department experience required
- Prior Service Department leadership experience preferred
- Strong knowledge of service shop operations and repair processes
- Dispatching and technician experience highly valued
- Proficiency with CRMs and Microsoft Office
- Valid driver's license with an acceptable driving record
If you're a driven leader who thrives in a fast-paced environment and lives our RIGHT Values (Respect, Integrity, Growth, Humility, and Teamwork), we'd love to meet you.
Join a team that invests in your success and provides the tools, support, and opportunities to build a rewarding career!
We are an Equal Opportunity Employer
(( We Hear You ))