Soft Service Lead @ JLL

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Soft Services Lead is responsible for the oversight, coordination, and quality assurance of all soft services operations across the site, ensuring compliance with contractual, safety, and regulatory standards. This role manages a broad portfolio spanning security, janitorial, environmental/grounds management, and site-specific administrative functions, acting as the primary point of contact for service delivery, vendor performance, and stakeholder coordination.

What your day-to-day will look like

Security & Safety Oversight

• Oversee delivery of on-site security services, ensuring adherence to protocols, access control, and incident reporting procedures.
• Coordinate security arrangements for VIP visits and on-site events, including risk assessments and liaison with relevant teams.

Janitorial & Facility Hygiene

• Manage janitorial service delivery, including scheduling, quality inspections, and corrective action tracking.
• Conduct regular site inspections to verify cleanliness, hygiene, and facility condition standards are met.
• Oversee toilet facility RFQ processes and coordinate related maintenance or improvement works.

Environmental & Grounds Management

• Manage landscaping services, ensuring grounds maintenance meets site aesthetic and safety requirements.
• Oversee wildlife management programs, addressing site-specific risks or concerns in line with environmental guidelines.
• Coordinate pest control services, including scheduling, treatment verification, and compliance documentation.
• Manage toxic/hazardous waste collection processes, ensuring compliance with environmental regulations and safe handling procedures.
• Conduct or oversee Gemba walks (floor-level operational walks) to identify service gaps, safety hazards, and improvement opportunities.

Site Administration & Asset Management

• Manage carpark decal issuance, tracking, and compliance processes.
• Oversee locker issuance and clearance processes, maintaining accurate records and ensuring timely turnover.

Event & Stakeholder Support

• Plan and coordinate soft services logistics for on-site events and VIP visits, ensuring seamless execution.
• Serve as liaison between vendors, internal stakeholders, and clients for soft services-related matters.

Vendor & Compliance Management

• Manage vendor/contractor performance against SLAs and KPIs across all soft services categories.
• Ensure all activities comply with site, client, legal, and environmental health and safety requirements.
• Maintain accurate records, reports, and documentation for audits and management reviews.

Required qualifications

• 3–5 years of relevant experience managing or supporting soft and hard services within a facilities management environment
• Strong vendor and contractor management skills.
• Excellent organizational and multitasking abilities across diverse service lines.
• Strong communication and stakeholder management skills.
• Proficiency in incident reporting, compliance documentation, and facilities management systems.
• Ability to conduct structured site inspections and drive corrective actions.
• Problem-solving mindset with attention to safety, compliance, and service quality.

Location

On-site –Singapore

Job Tags

Facility Operations, Legal Compliance

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.