About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You
As an IT Coordinator, you will help ensure the reliability and continuity of the hotel’s technology environment, providing technical support and coordinating day-to-day IT needs in accordance with Hilton technology standards.
Here's what you'll do during a typical day:
- Provide timely technical support to hotel departments and Team Members for hardware, software, systems and connectivity issues.
- Monitor and support the hotel’s IT infrastructure, network connectivity and technology equipment.
- Coordinate installation, configuration, maintenance and troubleshooting of computers, printers, communication devices, A/V equipment and other technology assets.
- Maintain accurate inventory and control of IT equipment, hardware, software and related assets.
- Follow up on incidents, service requests and technology-related issues through the corresponding support channels.
- Coordinate with Hilton Technology teams and external vendors when additional technical support or escalation is required.
- Support hotel systems and technology used across operational departments, ensuring appropriate availability and functionality.
- Maintain documentation of repairs, preventive maintenance, equipment assignments and technology service requests.
- Provide guidance and basic training to Team Members regarding systems, hardware and software.
- Support technology requirements for meetings, events and hotel operations.
- Ensure compliance with Hilton technology, information security and data protection standards.
- Identify recurring technology issues and recommend preventive or corrective actions.
- Bachelor’s degree or technical background in Information Technology, Computer Systems, Engineering or a related field.
- Previous experience in IT support, preferably within hospitality or a service-oriented environment.
- Knowledge of hardware, software, networks, connectivity and troubleshooting.
- Strong customer-service and problem-solving skills.
- Ability to prioritize multiple requests and respond effectively to operational needs.
- Intermediate English preferred.
- Availability to provide support according to hotel operational requirements.