About this role
You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As a Learning & Development Manager, you’re not just managing training initiatives for hotel team members – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
- Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
- Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
- Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools
- Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
- Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
- Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
- Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
- Proficient in assessing training effectiveness and aligning programs with business goals.
- Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
- Strong verbal and written skills; able to engage and motivate diverse teams.
- Committed to continuous learning and staying updated on emerging training trends.
- Proven ability to work cross-functionally to identify needs and support performance improvement.
- Capable of managing training teams and multiple projects effectively.