Hospital - Financial Counselor @ UT Health San Antonio

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Ensures patients understand financial responsibilities related to healthcare services. Guides, supports, and assists patients in navigating the complexities of healthcare billing and insurance processes. Helps patients understand financial options and obligations.

• Provides comprehensive financial counseling to patients; explains insurance coverage, benefits, and out-of-pocket expenses associated with medical services.
• Verifies patients' insurance coverage, eligibility, and benefits; explains any limitations or requirements related to their specific plans.
• Assists patients in exploring and applying for financial assistance programs, charity care, government-sponsored programs, and other resources to help alleviate financial burdens associated with healthcare expenses.
• Assists patients with payment arrangements and coordinates with the Medicaid Eligibility Staff to assist patients with financial applications.
• Visits all uninsured patients in-houses in conjunction with Medicaid Eligibility Staff.
• Addresses patient inquiries and concerns related to billing statements, insurance claims, and financial assistance applications; provides accurate and timely resolution.
• Maintains detailed and accurate records of financial counseling sessions, payment arrangements, and patient communications; ensures compliance with regulatory requirements and organizational policies.
• Collaborates with healthcare providers, billing departments, and other stakeholders to facilitate seamless coordination of financial processes and patient care.
• Generates insurance verification and precertification reports daily and follows up with case management and insurance verification departments as appropriate.
• Complies with all facility policies and procedures and HIPAA compliance.
• Performs other duties as assigned.
• Knowledge of Microsoft Office products, such as Excel and Word.
• Skill in providing excellent customer servive required, bilingual preferred.
• Skill in oral and written communication.
• Skill in utilizing a keyboard and other office equipment including ten key, fax, printer, and copier.
• Ability to organize information.
• Abilty to manage conflict resolution.
• Ability to prioritize and meet deadlines.
• Ability to engage in highly detailed conversations with patients about the financial impact and cost of care in a professional manor.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Education

HS graduate or Equivalent