About this role
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.
Responsibilities
- Performs daily required administrative functions in accordance to written process maps.
- Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, researching cost and margin discrepancies, and assisting in providing customer service.
- Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
- Maintains high level of organization of tasks between assigned branches and manages assigned issues through research and resolution.
- Works with management to continually look at opportunities for further process improvement in the location.
- Documents and submits individual task KPI data used for process improvement.
- Assists Customer Care Manager in development and training of employees.
- Researches tax and freight charges and inventory cost discrepancies, including average and standard costs, and runs credit memo when appropriate.
- Works with Financial Services and Accounts Payable to research and resolve invoice and cost discrepancies and clear claims.
- Adds new customers into WESNET and PACT and runs WESNET user branch security reports.
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
- Completes various branch reports such as tax reports and wesnet security reports.
Qualifications
- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- Administrative experience
- Ability to multi-task
- Strong verbal and written communication skills
- Strong computer skills, including in Microsoft Office
- Ability to work in a team environment
- Attention to detail
- Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred, including experience working in WESNET
- Ability to travel 0-25% of time
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